TOMOGP Posted January 14, 2014 #1 Share Posted January 14, 2014 Never had problems before, but now cannot access my Personaliser. Go to sign in and get a pop up arrive, which says along the lines "cannot validate and HTML doc" tried to copy to post full wording but no joy. I manage to close the pop up and the reg screen comes up, I type in all details it says connecting then goes blank and the pop up returns. Can someone tell me what I am doing wrong please:mad: Link to comment Share on other sites More sharing options...
the english lady Posted January 14, 2014 #2 Share Posted January 14, 2014 are you using IE10 (internet explorer 10)? We had problems . When we go in using google chrome, no problems at all. Link to comment Share on other sites More sharing options...
leylander Posted January 14, 2014 #3 Share Posted January 14, 2014 It's currently working fine for me. Link to comment Share on other sites More sharing options...
Trebara Posted January 14, 2014 #4 Share Posted January 14, 2014 Try the following:- Select TOOLS from your tool bar and click on COMPATIBILITY VIEW This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Cruise Personaliser Trebara Link to comment Share on other sites More sharing options...
annieuk Posted January 14, 2014 #5 Share Posted January 14, 2014 I can only get in to my Cruise Personaliser if I am using Google Chrome. If I try using Internet Express it won't work. Don't know if that helps. Link to comment Share on other sites More sharing options...
TOMOGP Posted January 14, 2014 Author #6 Share Posted January 14, 2014 Try the following:- Select TOOLS from your tool bar and click on COMPATIBILITY VIEW This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Cruise Personaliser Trebara thank you all the above worked a treat Link to comment Share on other sites More sharing options...
tartanexile81 Posted January 14, 2014 #7 Share Posted January 14, 2014 (edited) I had the same problem and it was very frustrating. There must be a way for the IT 'experts' at P&O to sort this out. Edited January 14, 2014 by tartanexile81 Link to comment Share on other sites More sharing options...
Spice22 Posted January 14, 2014 #8 Share Posted January 14, 2014 Just a thought butt are you using an ipad as we tried to download our E Tickets and on speaking to P&O they informed us that iPads do not work so we had to fire up the old laptop Link to comment Share on other sites More sharing options...
TOMOGP Posted January 14, 2014 Author #9 Share Posted January 14, 2014 Just a thought butt are you using an ipad as we tried to download our E Tickets and on speaking to P&O they informed us that iPads do not work so we had to fire up the old laptop No a desktop Link to comment Share on other sites More sharing options...
plankgate Posted January 15, 2014 #10 Share Posted January 15, 2014 I had the same problem if you ring P&O it dept they rill sort it out, takes about 30 seconds Link to comment Share on other sites More sharing options...
plankgate Posted January 15, 2014 #11 Share Posted January 15, 2014 I had the same problem if you ring P&O 'it' dept they will sort it out, takes about 30 seconds Link to comment Share on other sites More sharing options...
leylander Posted January 15, 2014 #12 Share Posted January 15, 2014 Just a thought butt are you using an ipad as we tried to download our E Tickets and on speaking to P&O they informed us that iPads do not work so we had to fire up the old laptop We use an ipad to visit the cruise personaliser - and print tickets from it as well. Link to comment Share on other sites More sharing options...
Brayman Posted January 15, 2014 #13 Share Posted January 15, 2014 We use an ipad to visit the cruise personaliser - and print tickets from it as well. How do you attach a printer to an iPad? Link to comment Share on other sites More sharing options...
Spice22 Posted January 15, 2014 #14 Share Posted January 15, 2014 Open page in Safari You can then print from there but you will need a WiFi printer Link to comment Share on other sites More sharing options...
leylander Posted January 15, 2014 #15 Share Posted January 15, 2014 Open page in SafariYou can then print from there but you will need a WiFi printer Yes, it's dead easy. Link to comment Share on other sites More sharing options...
Denarius Posted January 15, 2014 #16 Share Posted January 15, 2014 Never had problems before, but now cannot access my Personaliser. Go to sign in and get a pop up arrive, which says along the lines "cannot validate and HTML doc" tried to copy to post full wording but no joy. I manage to close the pop up and the reg screen comes up, I type in all details it says connecting then goes blank and the pop up returns. Can someone tell me what I am doing wrong please:mad: I am in exactly the same position. I am using the new IE 11. I just go around in circles, which is annoying as I sail in 2 days time and really wanted to check it before I go. Link to comment Share on other sites More sharing options...
Denarius Posted January 15, 2014 #17 Share Posted January 15, 2014 Try the following:- Select TOOLS from your tool bar and click on COMPATIBILITY VIEW This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Cruise Personaliser Trebara This works on IE 11 too. I can now login. Link to comment Share on other sites More sharing options...
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