CAS reservation: first time this happened

[gooch47]

My husband tried to make reservations for a b2b on the Jewel for the last week of March and first week of April. Not only couldn't he get the same cabin both weeks, they couldn't give him a cabin at all for the second week. Apparently we have a guarantee, but no cabin number.

 

We were given two inside cabin certificates and he was upgrading to a balcony. I wonder if there is an outside possibility we will get an upgrade?

 

I imagine spring break and the relatively short time between now and then are the culprits.

 

This one will be weeks 5 and 6 on the Jewel just this year alone.

[WolfRiver]

My husband tried to make reservations for a b2b on the Jewel for the last week of March and first week of April. Not only couldn't he get the same cabin both weeks, they couldn't give him a cabin at all for the second week. Apparently we have a guarantee, but no cabin number.

 

We were given two inside cabin certificates and he was upgrading to a balcony. I wonder if there is an outside possibility we will get an upgrade?

 

I imagine spring break and the relatively short time between now and then are the culprits.

 

This one will be weeks 5 and 6 on the Jewel just this year alone.

 

Have you ever been able to book a comped B2B with CAS before? Since you have "to earn" your next cruise by playing the cruise before, I'm skeptical this can be done...

[gooch47]

This isn't based on play on the ship. We get these certificates from land-based Caesar's casinos. So yes, we can use them b2b as long as we have two of them to apply.

 

We did it in early January, leave again on Sunday for two more weeks and now these.

[suz1607]

Yes you can book back-to-back but each has to be based on play from a different cruise or at least that is what they told me when I just booked a back-to-back.

[Alliezona09]

Are you saying that this is the first time you've upgraded to a balcony and gotten a guarantee instead of a category with cabin #? Maybe because like you said it's so close and it's during Spring Break travel times~ We just did a certificate cruise for our Dawn trip & received a cabin #~ Husband goes back for another free cruise certificate next week and we'll make it into a B2B on the Dawn~

 

Also wanted to add that, I think, the CAS program also has certain cabins available to *sell*~ which could be another reason why the guarantee~

Edited January 28, 2014 by Alliezona09

[che5904]

Maybe the 2nd week you are trying to book, CAS cabins are at capacity. Even though you are booked through Harrah's you are still guests of CAS and therefore, probably fall under their cabin cap available to them for comps.

[gooch47]

Exactly, Allizona.

 

We've used a lot of these certificates but always had assigned cabins before this.

 

My husband said the CAS representative said something about it being a "floating" cabin assignment which I thought was kinda cute.

Edited January 28, 2014 by gooch47

[gooch47]

Maybe the 2nd week you are trying to book, CAS cabins are at capacity. Even though you are booked through Harrah's you are still guests of CAS and therefore, probably fall under their cabin cap available to them for comps.

 

As far as we know, we have a cabin reserved, we just don't know which one.

[garycarla]

Yes, you have two certificates. They give out these certificates because they have hopes they will get proven gamblers onboard that will spend lots of money to recover their cost of the cabin.

 

Those certificates are not good for two week cruises for a reason - they know you will run out of money well before then. Same reason comp rooms in Vegas are often capped at 3-5 nights. They are not stupid.

 

So, booking a 2 week cruise, no matter what you want to call it is not good business for them.

[jojosung]

GTY might not be a bad thing..I recall a person on here, on the CTN Breakaway in January with GTY was assigned minisuite...

 

being a Spring Break, who knows.. with the young limited budget college crowd.. the might sold out of the inside and balcony before the suite, and mini-suite..

[VideoTech]

I think Spring Break is the issue here. Jewel is probably already well sold, so CAS may have fewer rooms available to use.

 

Don't buy the "you'll be out of money" argument for a second. Any good casino operation would figure you're going to bring enough to play on a b2b.

 

I also don't buy the "earn the next cruise by playing on the one before" argument. Yes, they'll always look at your play on the previous cruise, but you are well known repeat CAS cruisers with an established gambling history with CAS. They'll want you on the ship.

 

Have you checked to see if the Jewel has any partial charters or special interest cruises going one either of those two weeks? If so, that would affect cabin availability.

 

If you have a contact in the marketing department of your local casino, try reaching out to them and having them contact CAS on your behalf too.

[gooch47]

We aren't booking a two week cruise. We are booking two one week cruises, one right after the other with two certificates. One certificate for each week.

 

If this can't be done we must have been stowaways in early January.

 

They already took our money, payment in full for both weeks.

Edited January 28, 2014 by gooch47

[lowroller]

I'm on B2B through CAS. I did not use a landbased offer. Both cabins were balconies. I did book the first one many months ago and the second week I booked 2 months ago. My cost, $289 for port fees and taxes each week. Same with a friend of mine, he has booked the same weeks, using CAS.