CruizinKoala Posted March 13, 2014 #276 Share Posted March 13, 2014 Have you received any towel animals on your trip? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
haywardwis Posted March 13, 2014 #277 Share Posted March 13, 2014 Just curious if they have offered any spa deals on at port days? Thinking of doing that instead of getting off the ship in Cozumel. Link to comment Share on other sites More sharing options...
seaofwonder Posted March 13, 2014 Author #278 Share Posted March 13, 2014 (edited) Yes, there is TNT out of Brazil and also tcm. But the old dedicated movie channels with no commercials is gone. We got our first towel animal last night. So only one. Judging by the crap service from our attendant I am surprised at that. Today he came to the room at 11:15 am because DH had the make up room card in. Said he was going to lunch and would come back. It's 5:15 and he has not returned. What happened to the good service where they were done in the morning by 9 am? Belize tour was ok....a very long day. Will write more later as I need to shower and get some food. Haven't noticed any spa specials. They used to give you those full page inserts and now it's just full page shopping inserts. I'm staying on tomorrow, so I'll look closer tonight. Sent from my iPad using Forums mobile app Edited March 13, 2014 by seaofwonder Link to comment Share on other sites More sharing options...
gambler Posted March 13, 2014 #279 Share Posted March 13, 2014 Wow, I have never heard of such bad service by a room attendant. What is him name? Maybe you should talk to customer service. Link to comment Share on other sites More sharing options...
Laney219 Posted March 13, 2014 #280 Share Posted March 13, 2014 I concur with seeking out the proper manager and saying something about your attendant. You have put up with it for many days. Sounds like he may be at the end of the contract and just doesn't care!? Link to comment Share on other sites More sharing options...
internetwhiz Posted March 13, 2014 #281 Share Posted March 13, 2014 I would be talking to a supervisor. You didn't pay for that kind of a room to have this kind of service. I would first have talked to the attendant though. , Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
internetwhiz Posted March 13, 2014 #282 Share Posted March 13, 2014 What deck is that? I hope we don't have him. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
birdylady Posted March 14, 2014 #283 Share Posted March 14, 2014 We sail 2 weeks from today so I will be following. Like others I'm looking forward to pics of the menus and possibly compass schedules. This will be our first time with late seating in the MDR. I cannot eat Gluten so we will probably eat in the MDR most of the time, maybe one specialty dining. Julia, We're on the same sailing as you. You need to swing by our meet & mingle thread and say hi Erika Link to comment Share on other sites More sharing options...
Cindy Posted March 14, 2014 #284 Share Posted March 14, 2014 I agree about talking with someone about your room steward -- maybe the concierge would be a good place to start. You shouldn't have to put up with that in any cabin, let alone an OS. Link to comment Share on other sites More sharing options...
eamcclen Posted March 14, 2014 #285 Share Posted March 14, 2014 I'm on the next cruise on Sunday...can I have his name? I don't want to get him.. Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
reallyhooked Posted March 14, 2014 #286 Share Posted March 14, 2014 Hope he's not on deck 9 Link to comment Share on other sites More sharing options...
seaofwonder Posted March 14, 2014 Author #287 Share Posted March 14, 2014 Thank you all! We thought it was just odd to have such poor service. Not representative of our previous experiences at all. We are on deck 10 and his name is Wayans. I happened to be in the concierge lounge tonight (I wanted to chill and do some work) and Rico (Ricardo) asked if everything was OK in the room. I was honest and said that I was having problems with the attendant. Turns out I was the third room in his section to mention this. A few minutes later I had Ruben, the head of all the attendants talking to me. He explained that on sea days they start at 8:30 AM and on port days at 9:30 AM. I said that I understood that, but service after noon or no service at all, is not the standard that I have received in the past. He agreed. He mentioned that Wayans recently returned from vacation and may be having trouble "getting back into the swing of things" but acknowledged that is not an excuse. He (Ruben) also made a remark that we "like to be in our room a lot." Yes, we do, but when the attendant comes we either leave the room or go on the balcony. Our time in the room should not matter. Ruben said that Wayans will be instructed to clean our room first (not what we asked for, what about the other people who complained?) from now on. He did ask whether the quality of cleaning was good, and I assured him it was. In fact, I have been impressed that he remembers to replenish the amenities (shampoo, etc.) as even some 4* hotels I have stayed at have forgotten that. As I was leaving, Rico ran to open the door. He apologized profusely....to which I thanked him for helping to resolve the issue. Then he said he wanted to do something special for my husband and I. I told him it was not necessary. He offered specialty dinner, but I told him we still haven't used our free one. So then he said he will work on a future cruise credit. Totally above and beyond and not anything that we mentioned. I must say....the suite concierge (Rico) has been very wonderful and personable. He walks around all the time, gets drinks for folks in the lounge. Very different than our Diamond lounge experiences. Maybe we need to book full suites more often....or get to D+ quicker (we "only" have 60 more points to go after this cruise). --- Dinner menu was bleh tonight, so we just grabbed food from the WJ. Yay for sourdough rolls and salad. Tomorrow night the guys want lobster in the room...so we'll be doing room service. I made reservations for Giovanni's for Saturday night. Link to comment Share on other sites More sharing options...
Loves_Dogs Posted March 14, 2014 #288 Share Posted March 14, 2014 Hopefully Wayans will get outta vacation mode soon. That sucks. I am so enjoying this thread. Thank you for taking time to share you cruise with us! Link to comment Share on other sites More sharing options...
Rancher Dave Posted March 14, 2014 #289 Share Posted March 14, 2014 Thank you all! We thought it was just odd to have such poor service. Not representative of our previous experiences at all. We are on deck 10 and his name is Wayans. Ruben said that Wayans will be instructed to clean our room first (not what we asked for, what about the other people who complained?) from now on. He did ask whether the quality of cleaning was good, and I assured him it was. In fact, I have been impressed that he remembers to replenish the amenities (shampoo, etc.) as even some 4* hotels I have stayed at have forgotten that. Dinner menu was bleh tonight, so we just grabbed food from the WJ. Yay for sourdough rolls and salad. Tomorrow night the guys want lobster in the room...so we'll be doing room service. I made reservations for Giovanni's for Saturday night. I supposed you are tied with them for first cleaning. Wish better service for you for remainder of the cruise. Link to comment Share on other sites More sharing options...
gambler Posted March 14, 2014 #290 Share Posted March 14, 2014 Glad to hear you got that resolved. Do you know what dinner night it was tonight? Link to comment Share on other sites More sharing options...
seaofwonder Posted March 14, 2014 Author #291 Share Posted March 14, 2014 Dinner tonight was the sage menu....there wasn't anything on the menu that appealed to us though. The tv has the full week of menus...maybe I can snap pics of that later. Wifi went out last night. Had to call downstairs and they said it was a satellite issue. Working well now that we're docked in Cozumel. They credited me a full day ($23). With the slow speeds of the wifi (worse than I remember on allure) I'm not confident that pics will upload quickly. No spa specials....just the standard "get this for $110"..... Not the good deals I remember. In fact, the only "deal" I've seen was 20% off Giovanni's on the first formal night. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
cjdixon4 Posted March 14, 2014 #292 Share Posted March 14, 2014 Hope he's not on deck 9 Maybe he'll be gone by my 5/18 sailing...if not, sure hope he isn't working Deck 7! Link to comment Share on other sites More sharing options...
SoonerGirlOKC Posted March 14, 2014 #293 Share Posted March 14, 2014 Wow.... Some pics of the weekly menu's would be great... We board this Sunday and I don't have a copy of "sage" in the 7 day line up?? Thinking I might need to check on our specialty dining nights.... Just not fond of "shiitake" and "pomodoro" night. Thank you for taking the time to post this review! Link to comment Share on other sites More sharing options...
nascar junkie Posted March 14, 2014 #294 Share Posted March 14, 2014 Real proof now is to see what happens going forward and see if they change around attendants. They don't want people pulling tips and I wouldn't be surprised if you don't get a new one. If this guy keeps that level of service wherever he's assigned, I'll bet he's on the next plane home. They can't afford to keep giving cruise credits. Especially on those higher priced cabins. Last cruise I was on in 04, I never ever saw the guy after day 1, but things were kept up excellent. It was like he knew when we were there and when we were gone. (Psychic) Link to comment Share on other sites More sharing options...
seaofwonder Posted March 14, 2014 Author #295 Share Posted March 14, 2014 NASCAR - yes, in the past we never saw them either! The rooms were just magically cleaned. We had prepaid grats, so didn't really think about pulling the tips...but if the next two days aren't better.... Breakfast at WJ this morning. It's so much calmer on a port day :) allure is next to us...she is so pretty! Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
SoonerGirlOKC Posted March 14, 2014 #296 Share Posted March 14, 2014 :).... Just saw you will be on Briiliance before we get on in October! Hoping for another great review! Link to comment Share on other sites More sharing options...
debbs0723 Posted March 14, 2014 #297 Share Posted March 14, 2014 I accidentally watched you guys sail away. It was so coincidental. Last year my husband, myself and my two daughters were on the NOS out of New Orleans on spring break. (We live just outside of Houston). This year we went to the beach house in Crystal beach with friends. As we were driving on the ferry, I pulled on then my husband pulled on after me and was the last car on. The minute we hopped out we see the Navigator sail SUPER CLOSE to us. Very exciting for the kids. Debbie Link to comment Share on other sites More sharing options...
seaofwonder Posted March 14, 2014 Author #298 Share Posted March 14, 2014 :).... Just saw you will be on Briiliance before we get on in October! Hoping for another great review! Oh yes...we cannot wait for that cruise!! I'll probably do a mini live review and then full blown details when we get, since it is so port intensive. Same attendant this morning. Showed up just after 9 am and commented that he had already cleaned our friends room (they have an inside). Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
gambler Posted March 14, 2014 #299 Share Posted March 14, 2014 What side of the ship is facing the pier in Cozumel? Love to watch the drunk people running down the pier at the last moment. Link to comment Share on other sites More sharing options...
Desiree D Posted March 14, 2014 #300 Share Posted March 14, 2014 What side of the ship is facing the pier in Cozumel? Love to watch the drunk people running down the pier at the last moment. I'd like to know this as well. I'll be on a balcony, starboard.... LOVING, loving, loving this thread! Thank you so much, to everyone, especially to Seaofwonder! Thank you, thank you, thank you! So much fun info and anticipation for our next cruise on the Navigator, later this year. THANK YOU!!!!!! Link to comment Share on other sites More sharing options...
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