Reservation doesn't exist on Celebrity site...please help!

[floralscent]

I have made final payment and have logged onto Celebrity's website a few times within the last couple of weeks to make some advance purchases. Just now I logged in again and it says "You currently have no reservations"! We don't sail until May 23rd but I am worried now...what happened to my reservation?

 

I entered my reservation number, last name, etc to add my reservation but it says my last name is not correct. Has anyone else had this issue?

[Cruise Hero]

I have a similar issue but mine says invalid loyalty number. I was still able to check in though. Very odd. Emailed Captain's club but no reply as yet.

 

 

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[Ma Bell]

Mine all seem to be gone too. They were there earlier today so it must be a problem with the website.

[xxpinksaltxx]

Same thing happened to me too. I think there is a website issue as I am unable to add a reservation as well. It says my request can not be processed.

 

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[kelmac]

Must be a website issue, as all three of my reservations are gone (as of now).

I would bet they are back up by Monday???

 

Enjoy!

Kel:)

[john_galt]

They had the same issue a couple of months ago when they 'enhanced' the website. Everyone could see their reservations again on Monday after the 'upgrade' was completed. Maybe they will fix some of the dead links!

 

Scared the crap out of me at the time. :eek:

[goodycruising]

I noticed a lot of dead links lately on the site also. I always print out any pages and emails that I can asap just for cases like this. Weekends seems to be a problem on Royal Caribbean sites the last few months from time to time also. They are doing a lot of changes to the websites and cabin categories, and then throw in sales on top of that and it goes a bit haywire.

 

Hubby uses chrome and I use explorer generally, and sometimes we get different things that we can and can't see.

[john_galt]

Thanks for the tip! I use both browsers, I just checked and the deck plans work in Chrome but not in my version of Explorer.

 

I guess it's time I fully migrate to Chrome!:D

[sandancer]

I thought it might be a US website glitch but I just checked the UK site and all 5 of our cruises have disappeared. Would be nice if they put a "maintenance" banner on there so that people didn't get worried when that "no reservation" message appears.

[Lovemychoos]

Their is a 'website maintenance' banner on the main home page, but not when you log into 'my celebrity'.

 

 

Looks like the booking system won't be available at all today, but I'm sure will come back to normal tomorrow.

 

Lou

[Dowunder]

Phew! I thought it my just be the Aussie website, but looks as if it is most places. I have always hated that Celebrity website and it just doesn't get any better!

[Cote d'or]

Same here : all our reservations are gone, no "maintenance" banner on the homepage or in "my celebrity".

If we wouldn't be familiar with the glitchy history of Celebrity's website, we would have a stressy sunday today. ;)

[benjoon]

I have a similar issue but mine says invalid loyalty number. I was still able to check in though. Very odd. Emailed Captain's club but no reply as yet.

 

 

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I have the same problem. I can't add my reservation to my celebrity. I emailed celebrity but have had no response.

I then decided to ring Celebrity Australia. We went thru the steps & they couldn't make it work either. I was then told that some loyalty numbers had become corrupt & Miami had not found a solution. She said it had been going on for months. I booked our cruise 8 months ago & have never been able to access it. She said that they were adding loyalty numbers to a world wide spread sheet hoping to find a solution.

 

I was then told to book all my shore excursions etc over the phone. That's ok but when you can wait for ages to talk to someone it could be a long exercise. At least I am able to do an online check in.

 

 

 

 

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Edited March 16, 2014 by benjoon

[Cote d'or]

Our reservations are showing again, but still a few beverage packages missing. But that was already the case before the reservations disappeared.

[olemissreb]

My reservation is showing, but I can't make a payment. I get a "page not found" message. Oh well, I guess they don't want my money after all (or at least not until final payment date).:)