CRUISNDIVA Posted March 27, 2014 #1 Share Posted March 27, 2014 Doesn't anyone answer the phone at Royal anymore?? Been on hold for almost a half an hour. So frustrating!!!!! Link to comment Share on other sites More sharing options...
UCF_Knight Posted March 27, 2014 #2 Share Posted March 27, 2014 Apparently their Kids Sail Free promo has been an effective marketing technique. Link to comment Share on other sites More sharing options...
sharod Posted March 27, 2014 #3 Share Posted March 27, 2014 I am on the phone with them now. Actually, on hold while they are checking on something for me. It took 58 minutes to get a specialist. Link to comment Share on other sites More sharing options...
CRUISNDIVA Posted March 27, 2014 Author #4 Share Posted March 27, 2014 I am on the phone with them now. Actually, on hold while they are checking on something for me. It took 58 minutes to get a specialist. Oh my!! :eek::eek: Link to comment Share on other sites More sharing options...
cruisenfever Posted March 27, 2014 #5 Share Posted March 27, 2014 Doesn't anyone answer the phone at Royal anymore?? Been on hold for almost a half an hour. So frustrating!!!!! You may have less hold time if you call C&A 1-800-526-9723. Link to comment Share on other sites More sharing options...
CRUISNDIVA Posted March 27, 2014 Author #6 Share Posted March 27, 2014 You may have less hold time if you call C&A 1-800-526-9723. Thanks! I'm going to try on the other line. Link to comment Share on other sites More sharing options...
trev71 Posted March 27, 2014 #7 Share Posted March 27, 2014 That is crazy. Do they have a Royal call center or do the people we talk to work from home on a home computer. I got some bad advice once from one and they said oh yeah that was the other center ? Link to comment Share on other sites More sharing options...
dr dreamer Posted March 27, 2014 #8 Share Posted March 27, 2014 I have been on hold now for 44 minutes. have no choice need to give my final deposit today or I get cancelled Link to comment Share on other sites More sharing options...
coasterjan Posted March 27, 2014 #9 Share Posted March 27, 2014 The last time I tried to call them, I was on hold for 2 hours and 4 minutes before someone answered. Since I haven't yet sailed on Royal (May 23), I assume I can't call the other number, since I am not yet a Crown & Anchor member - is that true? Janis Link to comment Share on other sites More sharing options...
Beachin2 Posted March 27, 2014 #10 Share Posted March 27, 2014 I have been on hold now for 44 minutes. have no choice need to give my final deposit today or I get cancelled Pay on line through the site? Link to comment Share on other sites More sharing options...
UCF_Knight Posted March 27, 2014 #11 Share Posted March 27, 2014 (edited) I have been on hold now for 44 minutes. have no choice need to give my final deposit today or I get cancelled You can do that online. Go to http://www.royalcaribbean.com/ Click "My Cruises" at the top right Login Click on your cruise Click the Payments tab Edited March 27, 2014 by UCF_Knight Link to comment Share on other sites More sharing options...
royalcruz Posted March 27, 2014 #12 Share Posted March 27, 2014 That is crazy. Do they have a Royal call center or do the people we talk to work from home on a home computer. I got some bad advice once from one and they said oh yeah that was the other center ? Miami & Wichita Link to comment Share on other sites More sharing options...
woehwdy Posted March 27, 2014 #13 Share Posted March 27, 2014 Miami & Wichita Miami, Wichita and Springfield. Link to comment Share on other sites More sharing options...
nivek82 Posted March 27, 2014 #14 Share Posted March 27, 2014 Called on Sunday (yeah I know what was I thinking, but then again do I trust the website on the weekend :) ) I was on hold for 15 minutes for the D+ desk. There were two of us using a NCC and after I booked mine I handed the phone over to the other family member (also D+) when the lady asked "is there anything else I can help you with?" Maybe people can start this on CC. If you have a rep on the phone post it and then others can post their phone number and you can conference the other people in. No hold. HA, maybe not. Link to comment Share on other sites More sharing options...
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