Deposit issues and NCC not showing

[lovinthesea89]

So I just got off the phone with a very nice CS rep. Yesterday I had booked a 7 nighter on Liberty in April 2016 using a NCC. I received my invoice and noticed I still owed $500 due by 5pm tomorrow for my deposit for my second person. So I called in to make that payment and the rep said I only needed to pay 100$ for the second persons deposit because I used a next cruise certificate. So I paid and was sent another invoice. This invoice said I still needed to pay $500 by tomorrow at 5pm! Should I take the reps word for it that I'm good and don't need to pay that $500?

 

Also, she noticed that my OBC isn't showing from my NCC, so she have me a number to call (Crown and Anchor) and their hours of operation. Has anyone else had this issue?

 

 

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[Ken at the beach]

So I just got off the phone with a very nice CS rep. Yesterday I had booked a 7 nighter on Liberty in April 2016 using a NCC. I received my invoice and noticed I still owed $500 due by 5pm tomorrow for my deposit for my second person. So I called in to make that payment and the rep said I only needed to pay 100$ for the second persons deposit because I used a next cruise certificate. So I paid and was sent another invoice. This invoice said I still needed to pay $500 by tomorrow at 5pm! Should I take the reps word for it that I'm good and don't need to pay that $500?

 

Also, she noticed that my OBC isn't showing from my NCC, so she have me a number to call (Crown and Anchor) and their hours of operation. Has anyone else had this issue?

 

 

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This happens all the time. Unless you have booked a GS or above you do not owe ant more money even though it tells you about an additional deposit. Your OBC will not show up online. You need to wait about a week and then call and ask RCI to send you another copy of your guest booking invoice.

 

They have been having issues with the OBC and this sale. 3 out of 4 cabins that I had repriced I had to call C&A to get it reinstated and even then they had to send it off somewhere else to get done.

[lovinthesea89]

Ok *whew* I just didn't want to lose my reservation over something so small! Thanks!

 

And I will call C&A in a week or so to see what's up with my OBC.

 

 

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[orville99]

With the new invoice layout, the OBC doesn't show up in the pricing list like it used to. They've moved it to a separate section below the "you owe us $500 by tomorrow" statement.