Dream Tours = A Total NIGHTMARE

[sakaara]

I have also posted this review under 'Limo from Nice Airport to Eze'

 

 

We decided to use Dream Tours after reading glowing reports by trustworthy cruise critic members here on the Silversea board.

We booked Dream tours for an airport transfer from Nice Airport to Our hotel the Royal Riviera in Cap Ferrat as their return quote was €110.00 and our hotel was €170.00 each way.

On arrival at Nice on 29th May everything went smoothly. Our driver Frederic was pleasant and he offered to take us on the scenic route. No problems except the mini van was just ok. A Fiat that had a very strong cigarette odour.

 

For the return on Monday 02 June I confirmed a 12.00pm pick up and also enquired if this was sufficient time for a 3pm flight. I was assured it was.

On Monday morning we were contacted to advise that our driver was delayed in traffic in Cannes and would pick us up at 12.30pm. We were assured not to worry we had plant of time.

At 12.35 I was worried as there was still no sign of a car. I called Alain who assured me all was ok, he would ring me straight back and advise where our driver was. Alain called me and said our Lady driver was at Villa Ephrussi just beside our hotel.

By 12.45 still no driver. I called Alain again, I was very upset and annoyed by now. He gave me her number but not her name.i couldn't reach her as she wasn't answering her phone. Alain then called to say she was at reception but we had already left! I told him I was standing in reception and no one had come in! Lies, Lie, and more Lies!

We asked the concierge to call us a taxi. Our transfer arrived at 13.10 and concierge cancelled our taxi.

The Dream Tours car was better this time, an Estate black Mercedes.

We asked our driver if he could drive as quick as possible and explained our previous car hadn't arrived. He apparently had NO English! shortly after leaving our hotel we arrived at a dead end!

I didn't know if he was trying to delay us further or if he honestly hadn't a clue where he was going…It was a scary situation.

We demanded to be brought straight back to the hotel, and I rang the concierge at the same time to reinstate our taxi. This was so embarrassing as i had previously cancelled our transfer with the same concierge. I felt like a cheapskate and a total idiot.

 

This turned out to be a blessing in disguise because both the concierge and our subsequent taxi told us they noted the licence plate of our driver, (I photographed his licence plate too), it had EP 60 on the side which is a EuropCar rental. An Illegal driver! Rental cars have numbers 76,01,60 as a way of identifying the rental company.

Apparently there is a big problem in France, whereby a lot of non licenced people rent corporate cars and travel down from Paris and Lyon for work but have no Insurance to drive people.

The driver is insured but not the passengers in the car. This was widespread during the taxi strike at the most recent Cannes Film Festival our driver explained to us. He also advised me to contact Alain in Dream Tours and find out who would have insured us in the event of an accident… Would Dream Tours ?

Alain was really useless as far as i am concerned. I would never use them again and I highly recommend others not to either.

Alain never replied to my question about insurance or where our first driver disappeared to. With regard to the driver who got lost, his explanation was laughable… Dream Tours use 2 other companies the trust when they are busy

and our driver was new but he is also a body guard, with a licence. He must think we are idiots!

We luckily didn't miss our flight as thankfully it was delayed until 4.20pm. I was never so thrilled to see a flight delayed!

 

I wanted to advise prospective cruise passengers to be aware of the dangers of booking through a company such as Dream Tours that uses second and third party companies with unvetted cars and unlicensed drivers, and finding out the hard way that a missed flight would be the least of your worries, having no insurance is a very serious position to unknowingly be in should there be an accident.

I am still awaiting my promised refund!

 

Should anyone be in need of a reliable, safe , luxurious transfer from Nice or a driver around the Cotes D'Azur , our Driver was Andre From Andre Taxi who owns the main company for taxis around St Jean - Cap- Ferrat.

He is a charming man who also drove us to VilleFranche for dinner one evening

and who the Hotel Royal Riviera uses as their taxi company. Incidentally he charged us €70.00, an excellent deal.

Andre - +33(0) 6 84 78 16 84

+ 33(0) 6 99 37 60 60

 

andretaxicapferrat@gmail.com

[rojo2012]

Sakaara, sorry to hear you had such an awful transfer experience.

Thank you for taking the time to write a review.

 

Cheers

Rojo