IrishSails Posted June 24, 2014 #1 Share Posted June 24, 2014 Hello! Has anyone ever heard back from Carnival after submitting the survey? I liked the paper comment cards so much better. But, I know that's a thing of the past. Happy Sails! Link to comment Share on other sites More sharing options...
Rare Terre Posted June 25, 2014 #2 Share Posted June 25, 2014 I have never heard from them from any paper or e-mail survey I've ever filled out. In fact, I didn't even get an e-mail survey after our January cruise. When we got back from our cruise a couple of weeks ago, I called them and asked for it. Got it, submitted it, have heard nothing, but then I didn't ask them to contact me either and since I had no significant complaint, there was really no need to be contacted. Link to comment Share on other sites More sharing options...
Shmoo here Posted June 25, 2014 #3 Share Posted June 25, 2014 Hello! Has anyone ever heard back from Carnival after submitting the survey? I liked the paper comment cards so much better. But, I know that's a thing of the past. Happy Sails! We didn't hear anything from Carnival after completing the end of cruise survey. Link to comment Share on other sites More sharing options...
OnePsychLynne Posted June 25, 2014 #4 Share Posted June 25, 2014 I keep hoping to hear back with a free cruise, but so far, no such luck :( Sent from my Galaxy S4 using Tapatalk Link to comment Share on other sites More sharing options...
BSQ Posted June 25, 2014 #5 Share Posted June 25, 2014 I actually did after the last one I filled out. It was a rather generic thank you, but did mention some things I had highlighted. It was a first for me. I dont even get the surveys consistently Link to comment Share on other sites More sharing options...
forwardcabin Posted June 25, 2014 #6 Share Posted June 25, 2014 I keep hoping to hear back with a free cruise, but so far, no such luck......well, keep hoping! Link to comment Share on other sites More sharing options...
IrishSails Posted June 25, 2014 Author #7 Share Posted June 25, 2014 It was just a very unusual atmosphere on my most recent cruise. I just wondered if the email surveys are read or if they only look at the overall rating from each survey. Link to comment Share on other sites More sharing options...
2Shoes2Go Posted June 25, 2014 #8 Share Posted June 25, 2014 We always get the surveys. Sometimes more than one; general and VIFP program specific. Always complete them with no response yet back from CCL. We have had several GS officers and Hotel Directors tell us thank you for our input. The notes made on the surveys DO make it back to the ship, for good and poor. Staff and crew names and comments are reported back. Link to comment Share on other sites More sharing options...
pungo3 Posted June 25, 2014 #9 Share Posted June 25, 2014 I haven't gotten a survey for the last 5 or 6 cruises. They used to arrive by email a week or so after returning. I always acknowledge people who made my cruise memorable. I feel badly that I can't do that anymore.:( I don't know what happened since I know they have my email. They email 'specials' all the time. Link to comment Share on other sites More sharing options...
BSQ Posted June 25, 2014 #10 Share Posted June 25, 2014 I haven't gotten a survey for the last 5 or 6 cruises. They used to arrive by email a week or so after returning. I always acknowledge people who made my cruise memorable. I feel badly that I can't do that anymore.:( I don't know what happened since I know they have my email. They email 'specials' all the time. You can still do that through Carnival's website! Select the "Contact Us" link and on the form select already sailed and cruise feed back (comments/suggestions). Influenced by Martinis, read with caution Link to comment Share on other sites More sharing options...
ccruisequeen Posted June 25, 2014 #11 Share Posted June 25, 2014 Have them after every cruise. Some responses to specific problems. Link to comment Share on other sites More sharing options...
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