Price reductions+ amenities-heads up+great service

[Educators2]

Hi,

Like many of you, I check prices and, when promotions or price drops occur, I make sure to get the better price. For our upcoming Mediterranean cruise in December, I booked the Ultimate Dining Package at a great price. I noticed today that the package was removed from our credit card statement. I couldn't understand why and was prepared for a long day on the phone, letters and e-mails. But luckily, I reached Joanne in the booking department. She explained that when I got the lower cruise fare, my amenities were "erased." She restored the plan at the price I paid originally (it is now $40 higher). She also told me that if the price is lowered, be sure to ask that your purchased amenities be kept. I never knew that.

Susan

[deladypilot]

Good information for sharing. We too had something some what like that. When prices dropped on our cruise in September, my PCC quickly gave me an upgrade but when I went to print out my new papers I noticed that our transfers were missing. A quick phone call back to him and everything was fixed. I had never thought of that as being a problem, but now I know to stay on the phone until you know everything is the in place