Did drink package prices change?

[websiteauthor]

We'd been looking at the premium package, which I thought was $56 per day pp. We pulled it up last night and it's now $49 pdpp. Ultimate package is now $55.

Have you seen a price change?

[Clarea]

[quote name='websiteauthor']We'd been looking at the premium package, which I thought was $56 per day pp. We pulled it up last night and it's now $49 pdpp. Ultimate package is now $55.

Have you seen a price change?[/quote]
Several people have posted some confusion about package prices since yesterday. I still don't know what's going on, because some have said when you order the package, 15% gets added, which has not happened in the past. Edited August 20, 2014 by clarea

[KALCJ1]

If you try to purchase, the prices come out the same as they have been. So, no change....at least not yet!

[SC_Floaters]

Just check myself. Premium Package is $49, when you get to the 'Add it to you cart' stage you will see there will be a 15% gratuity added. So $49 plust $7.35 gratuity is just a tad over $56..

Dennis

[websiteauthor]

[quote name='KALCJ1']If you try to purchase, the prices come out the same as they have been. So, no change....at least not yet![/QUOTE]

You're right, it does. Think it's time to send RCI a note to ask about that

[Folk Singer]

[quote name='websiteauthor']We'd been looking at the premium package, which I thought was $56 per day pp. We pulled it up last night and it's now $49 pdpp. Ultimate package is now $55.

Have you seen a price change?[/QUOTE]


It appears to be the same when you book the package. Price hasn't changed for us anyways.

[Clarea]

[quote name='SC_Floaters']Just check myself. Premium Package is $49, when you get to the 'Add it to you cart' stage you will see there will be a 15% gratuity added. So $49 plust $7.35 gratuity is just a tad over $56..

Dennis[/quote]
That's what others mentioned yesterday, that it looked like a price increase over the old $55 price.

[websiteauthor]

Strange though . . . on the add to cart page it says "PRICES$49.00 USD Adult" but below it says "Gratuity has already been included in the price of each package." That says the tips are already included in the $49 price.

I sent them a note - we'll see what explanation they send.

[Clarea]

[quote name='websiteauthor']Strange though . . . on the add to cart page it says "PRICES$49.00 USD Adult" but below it says "Gratuity has already been included in the price of each package." That says the tips are already included in the $49 price.

[COLOR=Red]I sent them a note - we'll see what explanation they send[/COLOR].[/quote]
That should be interesting.:rolleyes:

[websiteauthor]

[quote name='clarea']That should be interesting.:rolleyes:[/QUOTE]

I hope so. :rolleyes:

[aurelius180]

I reserved a Premium drink package for myself the other day and was charged a flat $55/day with no additional gratuity added. It was advertised at that price while the Ultimate was $65/day.

Now when I look at the drink packages available for my reservation the Premium is $49/day while the Ultimate is $55/day.

When I add the Premium package to the cart it rings it up at a flat $55/day and indicates that the gratuity is already added.

[cindyscruise]

I went to order the premium at $49 a day and the total was 385. so that totals $55 a day. Isn't that what it used to be?

[Clarea]

[quote name='cindyscruise']I went to order the premium at $49 a day and the total was 385. so that totals $55 a day. Isn't that what it used to be?[/quote]
Yes, $55 was the old price for the Premium. The confusion was that some people were getting different prices from the web. It was not consistent.

[jticarruthers]

[quote name='clarea'] It was not consistent.[/QUOTE]

So it was done the consistent RCI way then ?

[Folk Singer]

[quote name='jticarruthers']So it was done the consistent RCI way then ?[/QUOTE]


:rolleyes::rolleyes:

[ksuds]

We have been getting the drink package for some time. When you purchase it, it rings in the drink package plus the grats. That should total your $55 per day. At least that is how it has always been for us.

[Rosie3351]

I have just been on the phone to them. The website says £32.45 for the premium package but by the time it gets into the cart it works out at £40! This is 25% increase from what they are saying. All the other packages seemed to be increased to - the soft drinks by 65%!!!! The only one that is about correct is the beer and wine package - which is actually a few pounds less!

After a lengthy phone call they have said the cart price is the correct one and they are aware the display prices are wrong. I was fuming as these prices have been displayed for ages! They refused to honour the displayed prices and gave me some crap about disclaimers on the website - hows that for customer services!

I feel so cheated and cross! Not the best start to my holidays!

[gigi65]

[quote name='Rosie3351']I have just been on the phone to them. The website says £32.45 for the premium package but by the time it gets into the cart it works out at £40! This is 25% increase from what they are saying. All the other packages seemed to be increased to - the soft drinks by 65%!!!! The only one that is about correct is the beer and wine package - which is actually a few pounds less!

After a lengthy phone call they have said the cart price is the correct one and they are aware the display prices are wrong. I was fuming as these prices have been displayed for ages! They refused to honour the displayed prices and gave me some crap about disclaimers on the website - hows that for customer services!

I feel so cheated and cross! Not the best start to my holidays![/QUOTE]

I called RCI and finally spoke with supervisors. The end result was I paid the 455 (65x7 days) and they gave me OBC for the difference in advertised price of 55.00 x7 days for ultimate drink package which totaled 70.00 . I would have preferred to pay the "advertised " amount but figured I was going to spend at least 70.00 plus... On the ship . I ordered last night then called back today and they gave me the OBC and sent me new invoice with the credit. Hope this helps.

[Clarea]

[quote name='gigi65']I called RCI and finally spoke with supervisors. The end result was I paid the 455 (65x7 days) and they gave me OBC for the difference in advertised price of 55.00 x7 days for ultimate drink package which totaled 70.00 . I would have preferred to pay the "advertised " amount but figured I was going to spend at least 70.00 plus... On the ship . I ordered last night then called back today and they gave me the OBC and sent me new invoice with the credit. Hope this helps.[/quote]
It's just so odd that they have to go to such lengths to get the price right.

Thanks for reporting back.

[cruise redhead]

I also spent countless hours on phone with different people including supervisor and they all refused to honor price I had in my cart for premium package. It seems rc customer service is not the way it used to be.