connes1 Posted September 16, 2014 #1 Share Posted September 16, 2014 I am planning my first Disney cruise next month. I booked my cruise in late August. I am very excited but have hit a couple of bumps in the road for my pre- cruise. First, I bought insurance through Disney and they put my 4 yr old on the policy but not me and my husband. After 3 weeks with the insurance company we got it fixed. Then I never received my cruise documents. According to DCL they were mailed out Aug. 30th. Then another agent told me they were mailed Aug. 27. Either way I never received them. They are being resent. I was told a third party sends them out. I hope all goes well and this is not a tale of what is to come. Please share your Disney cruise experiences. I hope there are no more problems. Link to comment Share on other sites More sharing options...
Jubilee252 Posted September 17, 2014 #2 Share Posted September 17, 2014 In our experience the cast members on the phones range from mediocre to incompetent but all sure are cheery when not helping you! Don't be afraid to ask for a supervisor. Thankfully they save the good staff for the ships. You'll have seen forgotten about any pre-cruise poor experiences believe me. Have fun it's truly magical on board! Link to comment Share on other sites More sharing options...
PhillyRomantic Posted September 17, 2014 #3 Share Posted September 17, 2014 I have been on the Disney Dream 4 times and I am playing another trip for next year. Of course, not all things are perfect, but I have never had any real problems. Enjoy your cruise and welcome to the DCL family! Link to comment Share on other sites More sharing options...
connes1 Posted September 17, 2014 Author #4 Share Posted September 17, 2014 Thanks for your input. I am so looking forward to the cruise. Link to comment Share on other sites More sharing options...
Rare Scrapnana Posted September 17, 2014 #5 Share Posted September 17, 2014 I was very impressed by the ship, the crew, the entertainment and some of the meals. Enjoy your cruise! Link to comment Share on other sites More sharing options...
ArthurUSCG Posted September 17, 2014 #6 Share Posted September 17, 2014 I believe all of the documentation is available online for you to print out/view. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now