runner2013 Posted October 29, 2014 #1 Share Posted October 29, 2014 So I have two cruises booked for 2015. Neither of which have been paid in full. I've done the first 3 steps for the on-line check for the first trip in January -everything shows completed- but I am not able to print my Set Sail pass. My second trip in April I was able to go in and print my Sail pass tonight?:confused: I called RC and rep was adamant that it was because I didn't make the final payment, even though I explained to him I've printed the pass for the second trip . He shows everything ok in the system and I'm sure he's right ,I just find it strange I was able to print the pass for the second trip already. :p Anyone else have this happen to them? Patty Link to comment Share on other sites More sharing options...
Clarea Posted October 29, 2014 #2 Share Posted October 29, 2014 So I have two cruises booked for 2015. Neither of which have been paid in full. I've done the first 3 steps for the on-line check for the first trip in January -everything shows completed- but I am not able to print my Set Sail pass. My second trip in April I was able to go in and print my Sail pass tonight?:confused: I called RC and rep was adamant that it was because I didn't make the final payment, even though I explained to him I've printed the pass for the second trip . He shows everything ok in the system and I'm sure he's right ,I just find it strange I was able to print the pass for the second trip already. :p Anyone else have this happen to them? Patty Did you use a travel agent for the second cruise? I know that when our travel agent puts our booking into a group, we can print the SetSail pass before making final payment. Link to comment Share on other sites More sharing options...
robtulipe Posted October 29, 2014 #3 Share Posted October 29, 2014 Our Serenade TA cruise that we go on next week is a group booking through a TA and our Set Sail pass has been available for printing since I completed our online registration at the beginning of last summer. Link to comment Share on other sites More sharing options...
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