Captains Club

[hulamoon]

Every once in awhile I get good advice and exceptional assistance from Captains Club. Yesterday Jennifer assisted in helping me get a problem resolved. I would like to publically thank her. Not only did she give sound advice she did it with upmost professionalism and sensitivity. Thank you.

[elena7seas]

I have always found the people in Captain's Club to be very helpful, very knowledgeable and generally just very pleasant to deal with.

 

Maybe that's where *Celebrity Cruises*, our dedicated Celebrity liaison, comes from. :) He/she is definitely an excellent, not to mention hard-working, representative of the brand.

 

Thank you very much, Hulamoon, for taking the time to send out a public "thank you". It was nice to read.

Edited November 6, 2014 by elena7seas

[Sloop-JohnB]

Agree

 

Class Act...

 

Folks who work in the Captain's Club (including Jennifer)

 

And you HULAMOON too for posting a public Thank You for a job well done

 

Cheers!

[Celebrity Cruises]

Every once in awhile I get good advice and exceptional assistance from Captains Club. Yesterday Jennifer assisted in helping me get a problem resolved. I would like to publically thank her. Not only did she give sound advice she did it with upmost professionalism and sensitivity. Thank you.

 

We'll be sure to share this information internally. Thank you!

[Andy]

Every once in awhile I get good advice and exceptional assistance from Captains Club. Yesterday Jennifer assisted in helping me get a problem resolved. I would like to publically thank her. Not only did she give sound advice she did it with upmost professionalism and sensitivity. Thank you.

 

Hi Hulamoon,

 

Thanks for sharing with us - glad you had a very positive experience, and kudos to Jennifer. IMO, I think the Captains Club team in Wichita does an outstanding job.

[ken_ll]

Similar to "hulamoon", I contacted the Captain's Club this morning regarding a booking next month and spoke with Rebecca with an anomoly who recognized it best be handled by the Post Cruise Department and transferred me.

 

The anomaly was addressed promptly by Cindy in Post Cruise. I had a second concern, this took some coordination with a number of departments with success.

 

Thanks both to Rebecca and Cindy for their promptness to address my concerns with the appropriate result.