RCCL Confirmation Format

[iuki]

We have sailed with RCCL several times, and we have always received confirmation of our booking with complete details, room number, amount paid, balance due, due date for final payment, etc.

 

There are several of us going on a cruise in April. Only three of us have cruised before. The new confirmations only show us the amount we paid at the time of booking and nothing else. When we check our reservation online, it only shows the names and the itinerary.

 

When we called the RCCL contact number, different people were given different final payment dates. I did, however, compute the 75-day prior to cruising date.

 

Have any of you noticed this? Has RCCL changed their confirmation format?

 

:confused:

[Clarea]

If the format has changed, it must have changed very recently. I just got a confirmation last week that had the usual format.

[iuki]

If the format has changed, it must have changed very recently. I just got a confirmation last week that had the usual format.

 

Ours was booked in October. Yesterday I sent an e-mail in reply to their confirmation dated October 21, but have not even received a customary confirmation that they received an e-mail from me and that they will be getting back to me.

 

Thanks for your quick response. I'll let you know what happens.

 

iuki

[Big_G]

When you say confirmation, are you referring to the PDF invoice they send you in email?

[Desert Cruizers]

I receive my invoice from our TA which is a copy of the cruiselines. It shows everything.

[reney313]

Did you book yourself online? Or as a group?

[luvjftffc]

I just booked another cruise yesterday and I got the confirmation with the breakdown on it.

[tsconley19]

Every time I book on line I have call to get a booking confirmation sent to my email.

If you book over the phone, just ask for one.

1-866-562-7625

Tom

[iuki]

When you say confirmation, are you referring to the PDF invoice they send you in email?

 

Yes. That's the one we didn't receive. And I still haven't heard from RCCL.

[Big_G]

Yes. That's the one we didn't receive. And I still haven't heard from RCCL.

 

I would call instead of emailing. Better to talk to them one on one.

 

 

Sent from my iPad using Tapatalk

[iuki]

Every time I book on line I have call to get a booking confirmation sent to my email.

If you book over the phone, just ask for one.

1-866-562-7625

Tom

 

We got the confirmation via e-mail - just not in the traditional format and no details.

[iuki]

Did you book yourself online? Or as a group?

 

After I booked, one of my daughters talked to RCCL and got a group ID number. We received the confirmation before my daughter booked her cruise.

 

But, does that make a difference?

[iuki]

I would call instead of emailing. Better to talk to them one on one.

 

 

Sent from my iPad using Tapatalk

 

I wanted to have a paper trail, but that's a good idea if I don't hear anything in the next couple of hours.

 

Thanks for everyone's responses. I'll let all of you know what happens.

[iuki]

Just wanted all of you to know that I did call and had to go through the group planning division, and they did send it to me.

 

Thanks.

 

iuki