Missing purchase of OBC

[CasinoCruzGirl]

Just want to warn people that if you buy OBC make sure you have an email confirming it. I'm booked on a cruise for May 2015 and purchased myself $50 OBC planned on doing another $50 today and looked at my vacation summary and it's not showing and I also have no email confirming it. I do have my bank statement debit card that I used to purchase it transaction number. The problem is I cancelled my booking to receive the new promo and rebook and I specifically asked if that was also being transferred to my new reservation and they said yes. Well I have been on the phone with customer service for over half an hour to straighten it out they said it was not transferred over with my new booking she is seeing what she can do....so as I hold I'm typing this and I hope it works out....tick tock.......

 

Still on hold I will come back and tell you the outcome. So be careful if you purchase any OBC make sure you don't make the mistake I did and not get a confirmation email.

 

 

EDIT: they said it was refunded to my card on 2/2/15 and I should give it a few more days for it to show up what a PITA ughhhhh

Geri

Edited February 4, 2015 by FootballParent

[triptolemus]

Shortly, someone will come along and try to tell you how silly it is to purchase OBC for yourself...

 

That person isn't me! :) Glad you got it sorted.

[garycarla]

Shortly, someone will come along and try to tell you how silly it is to purchase OBC for yourself...

 

That person isn't me! :) Glad you got it sorted.

 

I won't say it is silly, but I will say buying things in advance does warrant extra caution.

 

Stuff happens.

 

For that reason, I would never, ever pay for things like this in advance. Too many things happen and I just as soon not waste time dealing with it.

[CasinoCruzGirl]

I won't say it is silly, but I will say buying things in advance does warrant extra caution.

 

Stuff happens.

 

For that reason, I would never, ever pay for things like this in advance. Too many things happen and I just as soon not waste time dealing with it.

 

 

Yep I learned my lesson. I'll hide my extra money in my mattress lol

[soccersharon]

I would say it depends :). For Canadians, it does make sense to purchase OBC ahead of time. NCL offers an attractive exchange rate, when buying in advance.

 

Also, for many of us, buying OBC in advance allows folks to set aside funds for the cruise, as their monthly budget allows.

 

 

Sent from my iPad. Typos are inevitable.

[janetz]

Get it in writing, an email confirmation, and bring it with you onboard. Always.

[huggs]

I would say it depends :). For Canadians, it does make sense to purchase OBC ahead of time. NCL offers an attractive exchange rate, when buying in advance.

 

Also, for many of us, buying OBC in advance allows folks to set aside funds for the cruise, as their monthly budget allows.

 

 

Sent from my iPad. Typos are inevitable.

 

Most definitely...because we have booked so far out for our upcoming cruise, I have been able to purchase OBC gift cards at PAR ! This has been a HUGE savings for our big 19 night cruise coming up.

[DPJAF]

Just want to warn people that if you buy OBC make sure you have an email confirming it. I'm booked on a cruise for May 2015 and purchased myself $50 OBC planned on doing another $50 today and looked at my vacation summary and it's not showing and I also have no email confirming it. I do have my bank statement debit card that I used to purchase it transaction number. The problem is I cancelled my booking to receive the new promo and rebook and I specifically asked if that was also being transferred to my new reservation and they said yes. Well I have been on the phone with customer service for over half an hour to straighten it out they said it was not transferred over with my new booking she is seeing what she can do....so as I hold I'm typing this and I hope it works out....tick tock.......

 

Still on hold I will come back and tell you the outcome. So be careful if you purchase any OBC make sure you don't make the mistake I did and not get a confirmation email.

 

 

EDIT: they said it was refunded to my card on 2/2/15 and I should give it a few more days for it to show up what a PITA ughhhhh

Geri

Thank you for the heads up. I purchased OBC under my old reservation and after reading your post, I decided to check my new reservation. After a call to NCL, I was told that they will be issuing me a credit for the OBC I purchased and I will have to repurchase under my new reservation. Had I not read your post I would have just assumed everything was transferred. Thanks again.

[CasinoCruzGirl]

Thank you for the heads up. I purchased OBC under my old reservation and after reading your post, I decided to check my new reservation. After a call to NCL, I was told that they will be issuing me a credit for the OBC I purchased and I will have to repurchase under my new reservation. Had I not read your post I would have just assumed everything was transferred. Thanks again.

 

 

Oh I'm so happy I was able to help you. Would have stunk getting on the ship and expecting OBC and not having it

 

Like others I like to purchase a little each month before my cruise it's my way of saving for it because I'm a terrible saver lol

 

Edit: your on the same cruise as me 5/24/15 on breakaway. Are u on our roll call?

 

Geri

Edited February 5, 2015 by FootballParent

[soccersharon]

Most definitely...because we have booked so far out for our upcoming cruise, I have been able to purchase OBC gift cards at PAR ! This has been a HUGE savings for our big 19 night cruise coming up.

 

 

At par is awesome! Enjoy your cruise :)

 

 

Sent from my iPad. Typos are inevitable.