Can't book on line

[TITISSA]

Is there something wrong with RCCL website? I've been trying to book on line and since yesterday it keeps saying to try again later… What gives?

[Clarea]

I'd try clearing cookies and cache, and if that does not work, try a different browser.

[racerxspeedy]

Hello Bob -

I booked 3 rooms for my next trip. The reservations are linked to make sure we are seated together.

 

The other two couples can log in, see the reservation, use the cruise planner, but there is no "make a payment" option.

 

I called RC CS last night and they could not fix this. I can still make payments for these 2 reservations. Do you think this is a concern? I can pay these off for them. Have you heard of this happening previously?

 

Thanks

[Clarea]

Hello Bob -

I booked 3 rooms for my next trip. The reservations are linked to make sure we are seated together.

 

The other two couples can log in, see the reservation, use the cruise planner, but there is no "make a payment" option.

 

I called RC CS last night and they could not fix this. I can still make payments for these 2 reservations. Do you think this is a concern? I can pay these off for them. Have you heard of this happening previously?

 

Thanks

It sounds like you (perhaps inadvertantly) took web "ownership" of the other two reservations. I don't think Royal has a way to fix this.

 

The other two couples can call Royal and make payments on the phone.

[dcgrumpy]

Did you check a price and hit the back button at some point? That's what happens to me since they changed the website. It's so frustrating when you're trying to check prices for multiple cruises.

 

Like clarea said, I have to clear cookies and cache or I switch browsers.