Northwest, Delta set to file for bankruptcy protection

[AFT_LOVER]

As you may already have heard in media reports, Northwest Airlines® has voluntarily filed for bankruptcy protection under Chapter 11 of the U.S. Bankruptcy Code. The bankruptcy process will enable Northwest to continue its transformation into a new-era carrier in keeping with the permanent changes that have affected the airline industry, such as rising labor costs and a doubling of fuel prices over the past two years.

 

Because we value your business and proven loyalty, I am writing to assure you that there will be no impact on the WorldPerks® program as a result of the filing. Frequent flyer mileage accrual, redemption, and Elite benefits will remain unchanged. Members will continue to earn and redeem miles according to the current WorldPerks program guidelines.

 

The bankruptcy filing will not impact Northwest’s day-to-day business operations. We remain committed to serving customers, honoring tickets, flying a competitive schedule safely and reliably, maintaining our WorldClubs® lounge program, and all other programs and services.

 

All bookings will be honored, and ticketing policies remain unchanged. Our existing marketing relationships with other airlines remain in place.

 

The decision to file for bankruptcy protection is not related to the current strike by members of the Aircraft Mechanics Fraternal Association (AMFA). Our operation continues to run well and we have experienced no adverse impact on our operational performance as a result of the work stoppage.

 

Customers can continue to book travel on Northwest Airlines with confidence. Although bankruptcy is never a first choice option, it does provide the most prudent means for a restructuring that will ensure the transformation of Northwest into a new-era carrier that is able to compete in the near term and well into the future.

 

Thank you for your continued support of Northwest Airlines. For more information about Northwest’s transformation, please visit nwa.com®.

 

We look forward to continuing to earn your business by providing the outstanding service you deserve.

 

Sincerely,

 

 

Doug Steenland

President and CEO

Northwest Airlines, Inc.

 

 

For DL, just change NWA to DL & reread as both emails were identical other than their names.

 

[AFT_LOVER]

Here is DLs:

 

AS ALWAYS, DELTA AT YOUR SERVICE

 

As you may know, Delta Air Lines filed to reorganize

under Chapter 11 of

the U.S. Bankruptcy Code. We have taken this action as

part of our

ongoing efforts to make Delta a simpler, more

efficient and

cost-effective airline. On behalf of the tens of

thousands of Delta

employees worldwide who look forward to welcoming you

onboard every day,

I want to assure you Delta is open for business as

usual:

 

Your travel plans are secure -- We are operating our

full schedule of

flights, honoring tickets and reservations as usual,

and making normal

refunds and exchanges. You can count on the

convenience and choice

you've come to expect from the more than 7,500 daily

flights to 502

destinations in 88 countries that we, along with our

SkyTeam® and

codeshare partners, provide worldwide.

 

Your SkyMiles® are secure -- The award-winning

SkyMiles program has

not been affected, and you can continue to enjoy the

program's

benefits--including Delta Crown Room Clubs, double

miles on qualifying

purchases with the Delta SkyMiles Credit Card from

American Express®,

and the opportunity to earn and redeem miles on the

thousands of flights

offered by SkyTeam and our vast network of global

airline alliances.

 

Delta is honored to have been named "the Most

Preferred Airline" this

year by business travelers* and we thank you for

voting our SkyMiles

program as the Best Frequent Flyer program in a Travel

Savvy magazine

survey. From upgraded features on delta.com, to

refurbished cabins, to

new routes and international destinations, to fewer

restrictions and

service fees, we're transforming Delta to be even

better for you.

 

We encourage you to send comments and suggestions via

e-mail to

restructure.delta@delta.com. You can also learn more

about our

reorganization by visiting delta.com/restructure.

 

Click here to email restructure.delta@delta.com:

mailto:restructure.delta@delta.com

 

Click here to visit delta.com/restructure:

http://e.delta.com/ct/click?q=1f-rv_qI58V5iHqtAtGxmYDujGrC1E1

 

Today, as always, Delta's proud team of dedicated

professionals is at

your service. As the people of Delta work together to

become a more

competitive airline, we appreciate your loyalty and

the opportunity to

meet your personal and business travel needs--now and

in the future.

 

Thank you for choosing Delta.

 

Sincerely,

 

Gerald Grinstein

Chief Executive Officer

[AFT_LOVER]

Dear Cardmember:

 

In response to the changing financial pressures of the airline industry, Delta Air Lines has announced that it is restructuring its organization under Chapter 11 of the U.S. Bankruptcy Code. During this reorganization period, Delta will remain open for business and will continue operations as usual. Delta has expressed its commitment to providing customers with a high standard of service, noting that none of the organizational changes will affect the SkyMiles® program. On behalf of American Express, we'd like to share some additional information with you.

 

As a valued Cardmember, you can continue to enjoy the outstanding benefits of your Delta SkyMiles® Credit Card, earning SkyMiles for your purchases(1), and redeeming those miles for flights on Delta Air Lines and many of its travel partners—Continental Airlines, Northwest Airlines, and other SkyTeam® partners. Moreover, we encourage you to continue to take advantage of these and many more features of your Card, including:

 

• Always Double Miles®—earn Double Miles on every eligible dollar you spend at supermarkets, gas stations, drugstores, hardware stores, the U.S. Postal Service, on wireless phone bill payments, and on Delta and Song® purchases. And, of course, you can earn one mile for every eligible dollar charged everywhere else(2).

 

• Purchase Protection Plan(3)—protects covered purchases against accidental damage or theft for up to 90 days from the date of purchase.

 

• Global Assist® Hotline—medical, legal, financial, or other emergency assistance 24/7, whenever you travel more than 100 miles away from

home(4).

 

• Buyer's Assurance Plan(5)—shop worry free knowing that the terms of the original manufacturer's warranty will be matched up to one additional year on covered items purchased entirely with the Card.

 

With our commitment to the partnership between American Express and Delta Air Lines, you can continue to depend on American Express for the service and quality that made you want to become a Delta SkyMiles Credit Cardmember in the first place.

 

For more information, visit delta.com/restructure.

 

We appreciate your continued loyalty and thank you for your Cardmembership.

 

Sincerely,

 

 

Jud Linville

President, Consumer Cards

American Express