AFT_LOVER Posted September 15, 2005 #26 Share Posted September 15, 2005 As you may already have heard in media reports, Northwest Airlines® has voluntarily filed for bankruptcy protection under Chapter 11 of the U.S. Bankruptcy Code. The bankruptcy process will enable Northwest to continue its transformation into a new-era carrier in keeping with the permanent changes that have affected the airline industry, such as rising labor costs and a doubling of fuel prices over the past two years. Because we value your business and proven loyalty, I am writing to assure you that there will be no impact on the WorldPerks® program as a result of the filing. Frequent flyer mileage accrual, redemption, and Elite benefits will remain unchanged. Members will continue to earn and redeem miles according to the current WorldPerks program guidelines. The bankruptcy filing will not impact Northwest’s day-to-day business operations. We remain committed to serving customers, honoring tickets, flying a competitive schedule safely and reliably, maintaining our WorldClubs® lounge program, and all other programs and services. All bookings will be honored, and ticketing policies remain unchanged. Our existing marketing relationships with other airlines remain in place. The decision to file for bankruptcy protection is not related to the current strike by members of the Aircraft Mechanics Fraternal Association (AMFA). Our operation continues to run well and we have experienced no adverse impact on our operational performance as a result of the work stoppage. Customers can continue to book travel on Northwest Airlines with confidence. Although bankruptcy is never a first choice option, it does provide the most prudent means for a restructuring that will ensure the transformation of Northwest into a new-era carrier that is able to compete in the near term and well into the future. Thank you for your continued support of Northwest Airlines. For more information about Northwest’s transformation, please visit nwa.com®. We look forward to continuing to earn your business by providing the outstanding service you deserve. Sincerely, Doug Steenland President and CEO Northwest Airlines, Inc. For DL, just change NWA to DL & reread as both emails were identical other than their names. Link to comment Share on other sites More sharing options...
AFT_LOVER Posted September 15, 2005 #27 Share Posted September 15, 2005 Here is DLs: AS ALWAYS, DELTA AT YOUR SERVICE As you may know, Delta Air Lines filed to reorganize under Chapter 11 of the U.S. Bankruptcy Code. We have taken this action as part of our ongoing efforts to make Delta a simpler, more efficient and cost-effective airline. On behalf of the tens of thousands of Delta employees worldwide who look forward to welcoming you onboard every day, I want to assure you Delta is open for business as usual: Your travel plans are secure -- We are operating our full schedule of flights, honoring tickets and reservations as usual, and making normal refunds and exchanges. You can count on the convenience and choice you've come to expect from the more than 7,500 daily flights to 502 destinations in 88 countries that we, along with our SkyTeam® and codeshare partners, provide worldwide. Your SkyMiles® are secure -- The award-winning SkyMiles program has not been affected, and you can continue to enjoy the program's benefits--including Delta Crown Room Clubs, double miles on qualifying purchases with the Delta SkyMiles Credit Card from American Express®, and the opportunity to earn and redeem miles on the thousands of flights offered by SkyTeam and our vast network of global airline alliances. Delta is honored to have been named "the Most Preferred Airline" this year by business travelers* and we thank you for voting our SkyMiles program as the Best Frequent Flyer program in a Travel Savvy magazine survey. From upgraded features on delta.com, to refurbished cabins, to new routes and international destinations, to fewer restrictions and service fees, we're transforming Delta to be even better for you. We encourage you to send comments and suggestions via e-mail to restructure.delta@delta.com. You can also learn more about our reorganization by visiting delta.com/restructure. Click here to email restructure.delta@delta.com: mailto:restructure.delta@delta.com Click here to visit delta.com/restructure: http://e.delta.com/ct/click?q=1f-rv_qI58V5iHqtAtGxmYDujGrC1E1 Today, as always, Delta's proud team of dedicated professionals is at your service. As the people of Delta work together to become a more competitive airline, we appreciate your loyalty and the opportunity to meet your personal and business travel needs--now and in the future. Thank you for choosing Delta. Sincerely, Gerald Grinstein Chief Executive Officer Link to comment Share on other sites More sharing options...
AFT_LOVER Posted September 15, 2005 #28 Share Posted September 15, 2005 Dear Cardmember: In response to the changing financial pressures of the airline industry, Delta Air Lines has announced that it is restructuring its organization under Chapter 11 of the U.S. Bankruptcy Code. During this reorganization period, Delta will remain open for business and will continue operations as usual. Delta has expressed its commitment to providing customers with a high standard of service, noting that none of the organizational changes will affect the SkyMiles® program. On behalf of American Express, we'd like to share some additional information with you. As a valued Cardmember, you can continue to enjoy the outstanding benefits of your Delta SkyMiles® Credit Card, earning SkyMiles for your purchases(1), and redeeming those miles for flights on Delta Air Lines and many of its travel partners—Continental Airlines, Northwest Airlines, and other SkyTeam® partners. Moreover, we encourage you to continue to take advantage of these and many more features of your Card, including: • Always Double Miles®—earn Double Miles on every eligible dollar you spend at supermarkets, gas stations, drugstores, hardware stores, the U.S. Postal Service, on wireless phone bill payments, and on Delta and Song® purchases. And, of course, you can earn one mile for every eligible dollar charged everywhere else(2). • Purchase Protection Plan(3)—protects covered purchases against accidental damage or theft for up to 90 days from the date of purchase. • Global Assist® Hotline—medical, legal, financial, or other emergency assistance 24/7, whenever you travel more than 100 miles away from home(4). • Buyer's Assurance Plan(5)—shop worry free knowing that the terms of the original manufacturer's warranty will be matched up to one additional year on covered items purchased entirely with the Card. With our commitment to the partnership between American Express and Delta Air Lines, you can continue to depend on American Express for the service and quality that made you want to become a Delta SkyMiles Credit Cardmember in the first place. For more information, visit delta.com/restructure. We appreciate your continued loyalty and thank you for your Cardmembership. Sincerely, Jud Linville President, Consumer Cards American Express Link to comment Share on other sites More sharing options...
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