Does MSC Florida only have one employee?

[Tracey/Thom]

So I'm beginning to wonder if I'm in the twilight zone....A month ago, while considering an MSC cruise, I used the Chat Online function on the website, and chatted with a rep. called David. When I called a few days later to ask questions, I spoke with Heather, who was rather unfriendly, so I called back a few days later to book the cruise (with someone other than Heather) and spoke to David. I booked the cruise and used the Chat Online a few days after that to ask a question about a drinks package, and got....David. I know that once it's booked, David has been likely assigned to me as my rep...but it does seem that David is the only person answering the 800 # in Fort Lauderdale. Anyone else have that experience or am I indeed in the twilight zone?

[Jenna1983]

There's a Devon, Luna and Erica I've dealt with. Never the same person TBH.

[alpal1993]

I have used Nicholas F for my last 2 bookings.we email and his # is on all our correspondences,. Never have had a problem with him,or MSC. I call him directly and he has always been helpful and courteous.

[Mikesa1721]

We've used David M exclusively in the past,,,he is fantastic!!!:)

[riclop]

There more then one but some are not worth talking to.

[MrJoeBlack]

We've used David M exclusively in the past,,,he is fantastic!!!:)

 

 

I agree David has been very helpful and prompt every time I've needed anything, he is slick, talked me into the Sophia Loren Suite

[alexkrn46]

we also deal with David he has been with MSC for awhile.

[quattrohead]

I have always worked with Dominique McGill, is she still around.