website problem

[cbb]

I went on line to print a copy of the map for our Around the World 2016 cruise and for the past 2 days have received an "ERROR" message when attempting to look at the cruise.

 

I can, of course, reach it using our account, but it doesn't show the map.

 

If someone from "the office" can fix this I'd appreciate it! (I also posted this on the Roll Call for those also attempting to look at the site)

 

Thanks for your help!

Edited July 19, 2015 by cbb

[Mike Moore]

Hi cbb - use this link below instead, we'll have it resolved by tomorrow, and we're still working on the map - apologies for the inconvenience and thanks for your patience!

 

https://www.oceaniacruises.com/worldcruises-cruises/miami-to-miami-INS160104G/?sr=%2Fcruise-finder%2F%23destinations%3Dworldcruise

[cbb]

Mike,

 

You spoke with my husband several months ago when we had problems accessing our account for the World Cruise.

 

We are very impressed with your prompt response and professionalism. Thank you for helping us.....again!! c

[cbb]

Mike,

 

used the url and clicked on a port i was interested in and received the error message there....doesn't matter which port i click on.

 

No map as well.

 

I do have several months before I board ship. It is all cool so don't worry.

 

I'll check back tomorrow and see what's happening on the website.

 

Thanks again. c

[Mike Moore]

Ok, I'll update the thread as soon as it is resolved.

[kazu]

I went on line to print a copy of the map for our Around the World 2016 cruise and for the past 2 days have received an "ERROR" message when attempting to look at the cruise.

 

I can, of course, reach it using our account, but it doesn't show the map.

 

If someone from "the office" can fix this I'd appreciate it! (I also posted this on the Roll Call for those also attempting to look at the site)

 

Thanks for your help!

 

I get the same "ERROR" message when I try to book anything on the website as well. I did email Mike and they are looking into it. It's nice that he is so attentive here and here's hoping it gets fixed soon!

 

Yes, I know I can order by phone, but I would like to be able to book my specialty restaurants on line when they open;)

Edited July 19, 2015 by kazu

[Mike Moore]

Good morning all. The itinerary is all fixed and I have a map, but I'm afraid due to the scale of it, there isn't much point in posting it on the website.

 

cbb - if you send me an email, I'll be happy to reply back to you with a copy of the map in a legible size.

[cbb]

Mike-

 

we've copied one from the brochure! Thanks for fixing the website---awesome!!

 

thanks again! c

[kazu]

a big thank you to Mike.

 

I can now book stuff again on the Oceania site thanks to his work.

 

Apparently it only affected a small pocket of us, and I was one of the unfortunate ones.

 

Not only did he email me and reply on progress, it is now fixed :) :)

 

I have to say, I am very, very impressed.

 

Whew! Now, I know I will be able to book my specialty restaurants as well. thank you so very much Mike for your tireless work and your attention to the boards :)