TA OBC When does it appear

[elkay68]

We are receiving some OBC from our TA? Typically when does it appear on our account? On embarkation day, a few days later? Is there anyway to confirm ahead of time. I will being all documentation from TA showing credit. Thank you for any responses.

[Mr. Click]

Yes, bring your documentation from the TA. Our TA said it should show up after our final invoice was paid but you won't see it on your on board account for a day or two after you sail. Same thing with pre-paid grats from a TA. Seems to take the ship's staff a day or two to catch up.

[eandj]

We have seen ours on the first day and sometimes later. Just make sure you have paperwork from your agent with that listed. Take it along in case X has to confirm with the agency . Most important is that you have it on paper from the agency..not just a verbal promise.

[ShadowzBtlr]

My wife and I have been on 30+ cruises with Celebrity and have always received any promised OBC within 48 hours after boarding.

A manager in the Guest Relations (Purser’s) office (who we’ve known for several years) provided the following explanation:

An OBC is an “on-board” credit to your ship-board account, and therefore, you will not receive the OBC until you are officially “on-board” the ship. It usually takes from 24 to 48 hours for the ship and the Celebrity HQ in Miami to confirm (via batch data transmissions) who is “on-board” the ship and what “on-board” credits are to be applied to what accounts.

However, always bring any documentation (such as emails from TAs or RCCL’s Investor Relations) that promises an OBC.

 

[keesar]

You need to bring documentation. Ours did not appear until day 6. I needed to visit Guest Relations, produce copies and they needed to contact the Miami office. I had even booked directly with Celebrity and needed to produce documentation.

[floralscent]

We have had our TA OBC take 2-7 days to appear. On one cruise it wasn't showing up by day 7 so I went to Guest Relations with documentation in hand and X claims they had no record of it. After a few phone calls to the head office the credit all of a sudden showed up. Documentation is key.

 

On another note, keep tabs on your charges as you might find a few misc charges tossed in you bill. Every cruise we have traveled on Celebrity we have had incorrect charges on our account.

Edited September 1, 2015 by floralscent