Casino Royale Failure

[TexasPete]

As a VIP of Club Royale for years I've discovered there is I complete disconnect between the corporate office and their ships. Liberty of the seas for this example.

 

I raise complete caution to those who have credit lines approved.

 

To avoid the hassle, embarrassment and attitude adjustment ie losing the Mojo....

 

It has occurred to me that the approval process is not complete once the corporate has approved you in fact it's more of smoke and mirrors in my case.

 

The casino cashier haa no respect and is very unprofessional.

[FloridaGator]

How true. Just last week on the Freedom I go to the casino host to introduce myself and say I am going to cashier to pick up my "rebate" from play on last cruise. She pulls me up on her computer and says I have nothing coming, even though I showed her the e-mail I had from corporate. Bad attitude problem with hosts. Looking at other cruise lines with better prices and better attitudes and service.

[TheTruthCanHurt]

I have never set up a line of credit through the casino. I typically bring cash with me, as well as I use my seapass since being a CR member I have no fee.

Out of my cruises there was only one occasion where they forgot to send my rebate and I was not able to get it until pm on the second day. Now I am in the habit of emailing both CR and the casino host on the ship prior to my leaving to make sure they have the proper information.

[Thetrail]

How true. Just last week on the Freedom I go to the casino host to introduce myself and say I am going to cashier to pick up my "rebate" from play on last cruise. She pulls me up on her computer and says I have nothing coming, even though I showed her the e-mail I had from corporate. Bad attitude problem with hosts. Looking at other cruise lines with better prices and better attitudes and service.

But can honestly say every RCL ship I have sailed have always found the Casino Hosts to be helpful and pleasant. Our favorite is "Bee Z." and her husband on Grandeur.:)...K.O.

[nolimits]

I have run into some hosts that where lacking,I also relize there not land base casino hosts who are trying to keep You at there casino.It seems there main job is to run the slot and BJ tournaments.I buy the drink package now but prior the coupon thing drove me insane.I'm playing a 100 plus a hand and paying for drinks.LOL

[TheTruthCanHurt]

But can honestly say every RCL ship I have sailed have always found the Casino Hosts to be helpful and pleasant. Our favorite is "Bee Z." and her husband on Grandeur.:)...K.O.

 

I Love BEE have not seen her since the liberty a couple years ago.

 

ON my last two sailing. 1 on allure and recently on the oasis Helena was my host and she took great care of me.

[Nessa1dc]

How do you email the Casino Host? I am sailing the Anthem in January and I will be awaiting my $500 rebate....

[TheTruthCanHurt]

casino host emails can be a bit of a fishing expedition.

 

they typically end with _casinohost@rccl.com

 

typically the ship is abbreviated into two letters like

 

AL_casinohost@rccl.com

 

if you look at the current list of concerige posts. they usually have their email addressses. If you use that as a guide you can figure it out.

[serious sealeggs]

I find this post very interesting. As we were invited into CR on the Liberty last Dec. we've cruised 3 times booked with CR since then. We are D+ We reunited with our CR invitational host on our last cruise on Freedom. She acted as if we never existed. Worst host service ever. The casino staff was amazing!!!! (Not the same as CR) But the CR host was 'to say the least' not at her best. Always overwhelmed and too busy to talk This was the worst CR service we had experienced. We still get discounts, great service when calling to book next cruise, etc. however we were quite disappointed in comparison to previous cruises. Looking forward to see how it goes on our Anthem cruise on Nov 30th. Hopefully will be back to RCI standards.

[serious sealeggs]

Would love to know how to email the Club Royal Host directly. We are sailing the Anthem on Nov 30th.