sonntags Posted March 20, 2016 #151 Share Posted March 20, 2016 Has anyone had any experience with Monica the concierge? looking for feedback Didn't care for Monica. If we were mingling with other higher suite guests she was a gem, but I tried twice to do dining reservations with her- once she stated she was unable and the other she seemed put off by the request and didn't get back to us. Not impressed. Link to comment Share on other sites More sharing options...
Ex-Calgarian Posted March 21, 2016 #152 Share Posted March 21, 2016 I concur with Suzie, 100%. Monica is Excellent. I believe she was trained by Ruth. Also agree that Monica attended to our requests, as limited as they were, with a smile and results. She took us under her wing and saw that we did not stand in lines unnecessarily. She offered assistance rather than waiting for us to ask. Link to comment Share on other sites More sharing options...
bmwman Posted March 21, 2016 #153 Share Posted March 21, 2016 Perhaps you are not familiar with the staffing protocols of NCL's mega ships. When dealing with "the ladies at the Haven Concierge desk", you were dealing with David Contreras's personal staff. The mega ships are so large and that providing Concierge service to Haven & Non Haven Suite guests, and all Platinum guests requires the Concierge to have a staff of 2 or 3 Assistant Concierges. If you were pleased the the services of the "ladies", then you were pleased with David Contreras. From personal experience, I know David to be among the top 3 Concierges in the Fleet. Totally agree From personal experience many times. Link to comment Share on other sites More sharing options...
tumblew467 Posted March 21, 2016 #154 Share Posted March 21, 2016 Thanks for all your responses. Link to comment Share on other sites More sharing options...
zorbarick Posted March 22, 2016 #155 Share Posted March 22, 2016 I've just read through the entire thread, and didn't see any information on Getaway. Does anyone have current staffing information and/or information on who will be on board in early April if there are known upcoming changes? Thanks in advance. Link to comment Share on other sites More sharing options...
RedF Posted March 23, 2016 #156 Share Posted March 23, 2016 Does anyone know who the concierge on the Jewel is? we are sailing in less than a month. Thanks Link to comment Share on other sites More sharing options...
jencrash Posted March 24, 2016 #157 Share Posted March 24, 2016 Florentina was concierge on the Gem when we booked our first NCL suite, in December 2011. She was terrific. Very personable, knowledgable, and willing to accommodate an out-of-the-box request. Just sorry we've not seen her since she transferred from the Gem. Florentina was on the Jewel in May 2016, she handled all our issues while we were in the Garden Villa. Link to comment Share on other sites More sharing options...
Sissaaaaaa Posted March 24, 2016 #158 Share Posted March 24, 2016 Who is the current CD on Epic? Link to comment Share on other sites More sharing options...
Barcelo25 Posted March 25, 2016 #159 Share Posted March 25, 2016 I've just read through the entire thread, and didn't see any information on Getaway. Does anyone have current staffing information and/or information on who will be on board in early April if there are known upcoming changes? Thanks in advance. Jovo Sekulovic left the Escape on March 19th and joined the Getaway on March 20th. Jovo is excellent in my opinion and we just had him for the second time the week of March 12th to 19th. I do not think he will be on Getaway for a long time though as I believe he told me he was going to another boat in a month or two. Link to comment Share on other sites More sharing options...
rfkeith10 Posted March 25, 2016 #160 Share Posted March 25, 2016 Does anyone know who the concierge on the Jewel is? we are sailing in less than a month. Thanks We just returned from the Jewel on 3/20. Our Concierge was Joaquin Dumipig. I realize that impressions of a concierge are subjective at best. We were not impressed at all with Joaquin. That is not to say he is ineffective; just not what we had become to expect. The only higher cabin category above ours was the Garden Villa. We saw Joaquin only 3 times during the cruise and one of those was when we attended our disembarkation briefing. He passed us several times during the cruise and never acknowledged us. He never addressed us by name and I doubt if he could place our names with our faces. Enjoy your cruise. If by chance Jennifer is your butler, she will take very good care of you. Link to comment Share on other sites More sharing options...
GORDONCHICK Posted March 25, 2016 #161 Share Posted March 25, 2016 We just returned from the Jewel on 3/20. Our Concierge was Joaquin Dumipig. I realize that impressions of a concierge are subjective at best. We were not impressed at all with Joaquin. That is not to say he is ineffective; just not what we had become to expect. The only higher cabin category above ours was the Garden Villa. We saw Joaquin only 3 times during the cruise and one of those was when we attended our disembarkation briefing. He passed us several times during the cruise and never acknowledged us. He never addressed us by name and I doubt if he could place our names with our faces. Enjoy your cruise. If by chance Jennifer is your butler, she will take very good care of you. Yikes! That's not good! Link to comment Share on other sites More sharing options...
knitlady037 Posted March 26, 2016 #162 Share Posted March 26, 2016 Jennifer is the best butler I have ever had! Link to comment Share on other sites More sharing options...
DMH15 Posted March 26, 2016 #163 Share Posted March 26, 2016 Jennifer is the best butler I have ever had! Jennifer was our butler April 2015 on the Jewel and she was indeed wonderful. Link to comment Share on other sites More sharing options...
RedF Posted March 26, 2016 #164 Share Posted March 26, 2016 I hope we get Jennifer as our butler. Been use to having great concierges (Florentina, Anoop, Virginia....) Will be hard not to expect the kind of service they have provided. But it will take more than a less attentive concierge to ruin the cruise. Link to comment Share on other sites More sharing options...
rfkeith10 Posted March 26, 2016 #165 Share Posted March 26, 2016 I hope we get Jennifer as our butler. Been use to having great concierges (Florentina, Anoop, Virginia....) Will be hard not to expect the kind of service they have provided. But it will take more than a less attentive concierge to ruin the cruise. Again, Joaquin was not a poor Concierge. Just not that personal bond that we have had in the past. No way did he ruin our cruise....If you are fortunate enough to have Jennifer as your butler, tell her "hi" from Ray & Teresia. Link to comment Share on other sites More sharing options...
NJLVW Posted March 27, 2016 #166 Share Posted March 27, 2016 As we get closer to our cruise...Does anyone know the staff/crew members on the Spirit? I do believe there have been some changes this past week with crew going on vacations. So anyone coming back now know who I may expect to see onboard? Thank you in advance. Link to comment Share on other sites More sharing options...
coka Posted March 27, 2016 #167 Share Posted March 27, 2016 One of my brothers is sailing the Norwegian Dawn for the first time ever mid April. I talked him into a suite for his family of four...Does anyone have an updated list of officers, concierge, butler? Thanks in advance, coka Link to comment Share on other sites More sharing options...
2new2cruisin2 Posted March 31, 2016 #168 Share Posted March 31, 2016 any updates on the pearl crew? Sent from my ipad using forums mobile app Link to comment Share on other sites More sharing options...
Uniall Posted March 31, 2016 #169 Share Posted March 31, 2016 [attach]381425[/attach] Your photo of the officers is too small to read. Would you be so kind as to take the time to type the info on a post. Thank you Link to comment Share on other sites More sharing options...
cmego2 Posted March 31, 2016 #170 Share Posted March 31, 2016 One of my brothers is sailing the Norwegian Dawn for the first time ever mid April. I talked him into a suite for his family of four...Does anyone have an updated list of officers, concierge, butler? Thanks in advance, coka NCL Dawn as of 3/27/2016: Captain: Martin Holmqvist Hotel Director: Alain Magnier Food & Beverage Director: Tony Winkler Cruise Director: Richard Matic Concierge: Hanno Meyer Link to comment Share on other sites More sharing options...
sjnyc323 Posted March 31, 2016 #171 Share Posted March 31, 2016 NCL Dawn as of 3/27/2016: Captain: Martin Holmqvist Hotel Director: Alain Magnier Food & Beverage Director: Tony Winkler Cruise Director: Richard Matic Concierge: Hanno Meyer Since when did Tony Winkler become FB he was Hotel Director before Link to comment Share on other sites More sharing options...
Uniall Posted March 31, 2016 #172 Share Posted March 31, 2016 Since when did Tony Winkler become FB he was Hotel Director before I was wondering the same thing, Suzie. What's happening ? Link to comment Share on other sites More sharing options...
hpecorari Posted March 31, 2016 #173 Share Posted March 31, 2016 NCL Dawn as of 3/27/2016: Captain: Martin Holmqvist Hotel Director: Alain Magnier Food & Beverage Director: Tony Winkler Cruise Director: Richard Matic Concierge: Hanno Meyer WHAT??? Tony Winkler has always been HD!! Harriet Link to comment Share on other sites More sharing options...
sjnyc323 Posted March 31, 2016 #174 Share Posted March 31, 2016 I was wondering the same thing, Suzie. What's happening ? Craziness for sure Link to comment Share on other sites More sharing options...
whenisthemidnightbuffet? Posted March 31, 2016 #175 Share Posted March 31, 2016 Yes that caught my eye as well, always was HD? Link to comment Share on other sites More sharing options...
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