Cruise cancellations if booked in UK

[lenbest]

Does anyone know MSC policy regarding the cost of a cruise cancellation if the cruise is booked by a UK travel agent as I know things are different in other countries.

Thanks

[seaweeyin]

MSC UK is different from US in that you will forfeit your deposit if you cancel at any time. From the Booking Terms and Conditions (https://www.msccruises.co.uk/en-gb/Terms-Conditions.aspx):

 

Cancellation of booking must be requested in writing (registered letter, email or fax) to the Company or via the Passenger’s Sales Agent. All tickets issued and the confirmation invoice must be returned together with the notice of cancellation.

 

To cover the estimated loss incurred by cancellation, the Company will levy cancellation charges in accordance with the following scale:

 

Cruises <15 Nights

More than 63 days before departure – Loss of Deposit

62 to 42 days before departure – 25%*

41 to 29 days before departure – 40%*

28 to 15 days before departure – 60%*

14 to 4 days before departure – 80%*

3 to 0 before departure – 100%*

 

Cruises >15 Nights

More than 93 days before departure – Loss of Deposit

92 to 72 days before departure – 25%*

71 to 59 days before departure – 40%*

58 to 45 days before departure – 60%*

44 to 4 days before departure – 80%*

3 to 0 before departure – 100%*

 

*or loss of deposit whichever is greater (£100 for cruise only: £250 for fly/cruise)

 

Where a cancellation results in a single occupancy or any cabin remains the Company will levy to the withdrawing Passenger charges, which in any case will not be lower than £100.00, in addition to the insurance premium; In addition the Passenger occupying the cabin for single use will also bear a 100% single surcharge, or any lower single surcharge the Company will be levying at that moment to any single cabin booking.

It may be possible for the Passenger to claim these cancellation charges from his/her travel insurance provider, subject to any applicable deductibles. It is the passenger’s responsibility to make such a claim under the terms of his/her insurance policy.

The Passenger may request the cancellation of a Grand Tour, but such a cancellation shall always apply to the whole package. All the relevant time limits run from the schedule date of departure of the first Cruise of the Grand Tour.

Should the Passenger cancel or modify any service booked (Spa packages/drinks packages/etc.), he/she will be charged with a fee according to the scale specified in the service description. Unless otherwise stated, no charge will be applied.

Should the Passenger cancel or modify the Shore Excursions booked, no charge will be applied if MSC is notified of the cancellation or change no later than 4 days before the day of embarkation.

 

Should MSC be notified of the cancellation or change later than 4 days before the day of embarkation, the Passenger may be subject to a 100% cancellation charge.