Redeeming BofA cruise points

[CatLover123!]

Hello! I am a little puzzle as to how this works. I just redeemed some of my points from my BofA Royal Caribbean credit card ($250 OBC). The only thing I received is an email confirming the redemption. I would like to apply the OBC to a shore excursion on my upcoming Anthem cruise (4/18/16) but the credit is not reflected anywhere in my reservation.

 

I read somewhere that the OBC will appear maybe the second day of the sailing. If that's true then I won't be able to book my excursions ahead of time ...

 

Thank you in advance for any information you may have.

[cruisenfever]

Hello! I am a little puzzle as to how this works. I just redeemed some of my points from my BofA Royal Caribbean credit card ($250 OBC). The only thing I received is an email confirming the redemption. I would like to apply the OBC to a shore excursion on my upcoming Anthem cruise (4/18/16) but the credit is not reflected anywhere in my reservation.

 

I read somewhere that the OBC will appear maybe the second day of the sailing. If that's true then I won't be able to book my excursions ahead of time ...

 

Thank you in advance for any information you may have.

The OBC from Visa Points must be used on board. You can not apply it to anything prior to boarding.

 

Once on board, the OBC usually appears on the afternoon of Day 2. It is completely refundable, so if you don't use it, you can withdraw it at Guest Services the day prior to debarkation.

Edited February 23, 2016 by cruisenfever

[BRUKREW]

Hello! I am a little puzzle as to how this works. I just redeemed some of my points from my BofA Royal Caribbean credit card ($250 OBC). The only thing I received is an email confirming the redemption. I would like to apply the OBC to a shore excursion on my upcoming Anthem cruise (4/18/16) but the credit is not reflected anywhere in my reservation.

 

I read somewhere that the OBC will appear maybe the second day of the sailing. If that's true then I won't be able to book my excursions ahead of time ...

 

Thank you in advance for any information you may have.

 

The onboard credit should show up the second day of your cruise. You will have to wait to book your excursion onboard and it can be booked any time. It all goes against your seapass card account and will even out in the end of your cruise.

 

Hope this makes sense!!

[CatLover123!]

Thank you both for the prompt response! I really appreciate it. :)

[MattInFLL]

I just checked on mine for Anthem, and was told they could see the OBC from the Visa points in my reservation, but it won't show up if they send me a copy of my current invoice. He told me to bring the confirmation email with me (from when I redeemed the points) in case it does not show up on board, but that they should be able to see it there too if there was a problem.

[Paulette3028]

I just checked on mine for Anthem, and was told they could see the OBC from the Visa points in my reservation, but it won't show up if they send me a copy of my current invoice. He told me to bring the confirmation email with me (from when I redeemed the points) in case it does not show up on board, but that they should be able to see it there too if there was a problem.

 

For our recently completed cruise on Her Majesty of the Seas, we redeemed BofA points as an OBC. Like you it did not appear on our reservation. Called and they said it was in fact there and that it would not be a problem for the Guest Services desk on board to see it, when we get on the ship. We did take the confirmation email that we received when we redeemed the points, but when we stopped at Guest Services after boarding.....they saw the OBC on our onboard account, so no need to even take out the printed copy.....all was fine!

[Paulette3028]

The onboard credit should show up the second day of your cruise. You will have to wait to book your excursion onboard and it can be booked any time. It all goes against your seapass card account and will even out in the end of your cruise.

 

Hope this makes sense!!

 

Redeeming your points for an OBC will be seen on day 1 by the Guest Services staff if you want to go to them for confirmation once you board. But you can't book an excursion prior to boarding and expect to use the OBC from the redemption....it is an OnBoardCredit to be used against things booked/charged to seapass card when you are onboard.

 

We went to the excursion desk right after confirming that our OBC was there and booked the excursion we wanted. All was just fine.

[derekmcsd]

You will also have confirmation off the OBC when you get your cruise documents issued. It's normally around page 10.

[rcixfan5]

Yes look at your "edocs" that are issued after you check in (before the cruise - like around 40-50 days before). That is the only place I have ever seen the OBC from the BOA visa redemptions. The normal booking confirmations don't show the BOA OBC.

Edited February 23, 2016 by rcixfan5

[MattInFLL]

This is past cruise docs date for me. So if you're in the same boat - so to speak - call Royal and ask to have your cruise docs re-issued. It takes up to 24 hours for them to run.

Edited February 23, 2016 by MattInFLL

[CatLover123!]

I haven't checked in yet so I will definitely check my edocs. It sounds like it shouldn't be a problem. I will bring the confirmation email with me just in case. Thanks for all your responses.

[MattInFLL]

Your edocs are issued one time. If the credit was already there when they were issued - no problem. If you got the credit later you have to call and ask them to reissue the cruise docs.

[cruisenfever]

Redeeming your points for an OBC will be seen on day 1 by the Guest Services staff if you want to go to them for confirmation once you board. But you can't book an excursion prior to boarding and expect to use the OBC from the redemption....it is an OnBoardCredit to be used against things booked/charged to seapass card when you are onboard.

 

We went to the excursion desk right after confirming that our OBC was there and booked the excursion we wanted. All was just fine.

If you were able to verify with GS on Day 1, it doesn't necessarily mean that it happens on all ships.

 

Our experience has been that GS can not see any OBC until Day 2. Once boarding is complete and OBC is confirmed with Miami for those receiving it, they can then begin to add the OBC to the accounts. It's a long process.

Yes look at your "edocs" that are issued after you check in (before the cruise - like around 40-50 days before). That is the only place I have ever seen the OBC from the BOA visa redemptions. The normal booking confirmations don't show the BOA OBC.

Depends on when you redeem your Visa Points as to if they will appear in your E-docs. We always redeem points and they have never been included in our e-docs.

Edited February 23, 2016 by cruisenfever

[setsail]

You will also have confirmation off the OBC when you get your cruise documents issued. It's normally around page 10.

 

Yes, ours is always there. We normally cash in for the OBC before the docs are issued so we can see it when they are issued

[MattInFLL]

I ordered my new set of Cruise Docs since my credit was applied so close to sail date. If anyone is interested, here is what it says in the cruise docs about the BofA credit:

---

Onboard Guest Credit

 

Royal Caribbean International will post the credit(s) to your onboard account on the 2nd day of your cruise.

 

Ship Name Sailing Date Stateroom Number

ANTHEM OF THE SEAS 04 MAR 2016 XXXX

 

Currency Guest 1 Guest 2 Guest 3 Guest 4 Total

USD 100.00 100.00

 

Please note, this onboard credit is subject to ship staff validation and cannot be used in the casino, nor can it be converted to cash. It must be used by the end of the cruise or surrendered.

 

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[Paulette3028]

I ordered my new set of Cruise Docs since my credit was applied so close to sail date. If anyone is interested, here is what it says in the cruise docs about the BofA credit:

---

Onboard Guest Credit

 

Royal Caribbean International will post the credit(s) to your onboard account on the 2nd day of your cruise.

 

Ship Name Sailing Date Stateroom Number

ANTHEM OF THE SEAS 04 MAR 2016 XXXX

 

Currency Guest 1 Guest 2 Guest 3 Guest 4 Total

USD 100.00 100.00

 

Please note, this onboard credit is subject to ship staff validation and cannot be used in the casino, nor can it be converted to cash. It must be used by the end of the cruise or surrendered.

 

----------

 

Thanks for sharing!!!!

 

Have fun!!!

[goofygame]

Can I redeem points and give them as OBC to my nephew who is cruising in July?

[Clarea]

Can I redeem points and give them as OBC to my nephew who is cruising in July?

Yes, just enter the booking number in the Comments field.