Complaint Resolved

[MartiniBarhooked]

Before going on a 5 day cruise on Empress of the Seas a couple of weeks ago I kept trying to buy a beverage package at the %20 off price. They kept telling me the prices on the cruise planner were discounted and it would be more expensive on the ship. So I went ahead and pre purchased our package. When we got on the ship the package prices were the same as prior to the cruise prices. When we got home I sent an email explaining this and they gave me a refund of the %20. Thanks for your resolution in this matter Royal Caribbean.

[Clarea]

Thanks for reporting back, nice that they were able to help.

[iluvcruzin]

Great! I love a happy ending. :)

[Cel_cruise]

Good for you for taking the time to write to them and good for them for making good on their deal!

[JimAOk1945]

That's good service. Thanks for letting us know.

[GetToLivin]

Before going on a 5 day cruise on Empress of the Seas a couple of weeks ago I kept trying to buy a beverage package at the %20 off price. They kept telling me the prices on the cruise planner were discounted and it would be more expensive on the ship. So I went ahead and pre purchased our package. When we got on the ship the package prices were the same as prior to the cruise prices. When we got home I sent an email explaining this and they gave me a refund of the %20. Thanks for your resolution in this matter Royal Caribbean.

 

Good customer service goes a long way, glad you shared :)

[IsanTom]

Nice to hear a positive result, so quickly!