Email address for customer Relations

[Cookiecookie]

I hoping you clever people on CC will be able to help me with this. We came back from our summer cruise on Rhapsody with a number of complaints. Through our TA we put it in writing to RC, who came back to us directly to offer us compensation etc. We had an email from Ernest Garcia ( Royal Customer Services ) confirming this, unfortunately what he agreed on the phone and what is in the email differ. Our problem is we cannot find an email address to get back to them, it is a do not reply on the one they sent us.

We are in the uk, but don't have any idea where Ernest is based.

 

Previous Cruises

Independance, Oasis, Radiance, Rhapsody.

[Clarea]

I've seen this one posted: royalguestrelations@rccl.com.

[glittergal1]

Can I ask please what your complaints were? We have just booked Rhapsody

[Cookiecookie]

I've seen this one posted: royalguestrelations@rccl.com.

 

Thanks Bob I will give it ago.

Gaynor

[Cookiecookie]

Can I ask please what your complaints were? We have just booked Rhapsody

 

Don't panic the ship was beautiful. Our luggage never made it to the ship till the evening of day 4. There were many of us without luggage, but they didn't deal with the situation very well. There was no consistency with how they dealt with people or the help that was offered.

[easyboy]

Don't panic the ship was beautiful. Our luggage never made it to the ship till the evening of day 4. There were many of us without luggage, but they didn't deal with the situation very well. There was no consistency with how they dealt with people or the help that was offered.

Something to really complain about. May have been left in port?

[glittergal1]

Gosh no luggage is my worst nightmare, I always pack 2 days worth of clothes in my hand luggage maybe i will start packing more :eek: A friend of mine didnt get her luggage until day 6 of a 7 day cruise but that was more the fault of the Airline.