Website booking issue that could have cost me my room

[galaxieman63]

Short version, I booked an Aurea Suite on Seaside from next year on the msccruisesusa.com website on 4/3 (post update), and I chose to pay a deposit now, with the balance due Jan 2018. I completed the process, paid the deposit the website showed as required, and got the booking confirmation in email.

 

Fast forward to yesterday, I happened to check the website, and saw that my booking Status was "Option" with an expiration date of 4/10/18. The site shows the correct totals for everything, including the paid deposit, and the balance due in January 2018.

 

The call center was closed yesterday when I discovered this, so I waited until this AM and called. I was told that my booking was not confirmed because I underpaid on the deposit. He said the site charged me $49 per adult instead of $99. Note, that even this morning there was no indication of this on any paperwork, or showing on the website. If I go to make payment, it just shows me the total balance due.

 

Initially he said I would need to pay the additional $50 per adult to secure the reservation, but then he put me on hold and came back later saying that a supervisor was going ahead and marking it "confirmed" and I would not need to pay anything extra today.

 

All in all I'm very happy with them for quickly and easily resolving the issue. I'm just posting this as a warning to anyone else who may have booked around the same time to check your booking status and make sure it is "confirmed" before you hit a week and you lose your reservation.

[Two Wheels Only]

Booking Status

Confirmed

 

 

I'm good. :D

Thanks for the heads-up. I never checked the "status" since I had had a booking number, payment summary, etc.