butterfly2 Posted August 16, 2017 #1 Share Posted August 16, 2017 I have been trying to do an online check in for 2 days now. I can pull up the Royal Caribbean website, but after that when I click on ONLINE CHECK IN I just get an error message. Our cruise is October 1 so I do have time, but was wondering if others are having the same problems with this. Link to comment Share on other sites More sharing options...
Rare BillOh Posted August 16, 2017 #2 Share Posted August 16, 2017 I have been trying to do an online check in for 2 days now. I can pull up the Royal Caribbean website, but after that when I click on ONLINE CHECK IN I just get an error message. Our cruise is October 1 so I do have time, but was wondering if others are having the same problems with this. I've not experienced this problem myself, but the RC website is notorious for dead links. If a problem continues, try another browser, or delete all the cookies and browsing history. You will see this advice a lot on here, frequently it works. While I use internet explorer the most, I have Google Chrome, Firefox, Edge, and sometimes safari on every machine because with web technology the way it is, I can find some website that doesn't work with any one or more of them. Link to comment Share on other sites More sharing options...
Beeeeeford Posted August 16, 2017 #3 Share Posted August 16, 2017 I just did my online check in yesterday. It would not work when I used Google Chrome but it did work when I used Internet Explorer. Link to comment Share on other sites More sharing options...
Clarea Posted August 16, 2017 #4 Share Posted August 16, 2017 I have been trying to do an online check in for 2 days now. I can pull up the Royal Caribbean website, but after that when I click on ONLINE CHECK IN I just get an error message. Our cruise is October 1 so I do have time, but was wondering if others are having the same problems with this. Try the usual: clear cookies, clear cache, try private browsing mode, try another browser. Others have reported this and various other problems. Link to comment Share on other sites More sharing options...
butterfly2 Posted August 16, 2017 Author #5 Share Posted August 16, 2017 Thank You I was using Google Chrome. I will switch to Internet Explorer. Link to comment Share on other sites More sharing options...
Clarea Posted August 16, 2017 #6 Share Posted August 16, 2017 Thank YouI was using Google Chrome. I will switch to Internet Explorer. Chrome has been a problem on Royal's website for many. Link to comment Share on other sites More sharing options...
CAT GIRL Posted August 17, 2017 #7 Share Posted August 17, 2017 I had trouble with my Set Sail pass when it came to setting up the charge card. I ended up saying that I would pay in cash just so I could get through it. Anyone else have this issue? Link to comment Share on other sites More sharing options...
Clarea Posted August 17, 2017 #8 Share Posted August 17, 2017 I had trouble with my Set Sail pass when it came to setting up the charge card. I ended up saying that I would pay in cash just so I could get through it. Anyone else have this issue? Others have reported a variety of problems with online check-in. You can fix the charge card thing at terminal check-in in a minute. Link to comment Share on other sites More sharing options...
smokey01 Posted August 17, 2017 #9 Share Posted August 17, 2017 Others have reported a variety of problems with online check-in. You can fix the charge card thing at terminal check-in in a minute. I'm having a similar problem. I've set myself up with a charge card and want to allow my mother to also charge to it (same cabin/booking) but no matter what I try it will not present me with the box against her name to say 'I'm paying for her to'. So I guess I just wait until the terminal then? Link to comment Share on other sites More sharing options...
Clarea Posted August 17, 2017 #10 Share Posted August 17, 2017 I'm having a similar problem. I've set myself up with a charge card and want to allow my mother to also charge to it (same cabin/booking) but no matter what I try it will not present me with the box against her name to say 'I'm paying for her to'. So I guess I just wait until the terminal then? If you have tried the normal fixes: clear cookies, clear cache, private browsing mode, different browser, then I'd give up and wait until check-in at the terminal. Link to comment Share on other sites More sharing options...
wants2cruise2 Posted August 17, 2017 #11 Share Posted August 17, 2017 I had trouble with my Set Sail pass when it came to setting up the charge card. I ended up saying that I would pay in cash just so I could get through it. Anyone else have this issue? I had this exact problem, picked cash, and finalized it. Went back 2 days later and tried to change to the charge card, took it right away and prompted me to print the new set sail pass. Link to comment Share on other sites More sharing options...
Adventures ahead Posted August 18, 2017 #12 Share Posted August 18, 2017 I use Apple devices and booked with a TA. The only way I can get into our reservation, MOST of the time :o, is to click on a link in email sent to me by RCI to pre-purchase or reserve things online. Link to comment Share on other sites More sharing options...
Desert Cruizers Posted August 18, 2017 #13 Share Posted August 18, 2017 Anytime you change information on the Online check In then you will need to re print your Set Sail Pass. I changed our daughter over to her CC and had to print a separate one for her. Link to comment Share on other sites More sharing options...
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