Allure of the Seas - Why can't I see my reservation?

[Sooz77]

Is anyone else having trouble pulling up their reservation for the September 10th cruise?

[Clarea]

Is anyone else having trouble pulling up their reservation for the September 10th cruise?

Reservations disappear from the website a day or two before the cruise.

[Shabot]

I had three reservations (different ship/sailings) but they're not showing up for me. Tech support is closed, so I'll call when they're open again.

[Biker19]

Reservations disappear from the website a day or two before the cruise.

 

 

Did you mean after? I can usually see the link up to the day of sailing but you can't buy anything in the planner. Then about a day into the cruise the link disappears. Of course with the 9/10 Allure sailing being moved to the 13th anything is possible.

 

 

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[Frick_&_Frack]

I know all of mine kept appearing and disappearing yesterday randomly. Each time I waited a bit after logging out and back in and they re-appeared.

 

Given the IT "issues" we had at work (HQ is in Miami for us), just sort of seemed that kind of day. :p

[Clarea]

Did you mean after? I can usually see the link up to the day of sailing but you can't buy anything in the planner. Then about a day into the cruise the link disappears. Of course with the 9/10 Allure sailing being moved to the 13th anything is possible.

No, I meant before. Unless something has changed with RC's IT system (rare, I know;)), it has been normal for reservations to disappear off the website right before the cruise. Of course, the booking still existed in the back end system, it just could not be dispayed on the website. I don't recall if it was 48 hours or 24 hours or some other number, but it would be a fairly common repeated thread here about reservations disappearing.

[Biker19]

No, I meant before. Unless something has changed with RC's IT system (rare, I know;)), it has been normal for reservations to disappear off the website right before the cruise .

 

On the current sailing the link was there on the day of the cruise - I wanted to confirm the ability to print set sail pass on the day of sailing. I think I tried it sometime this year and the link for the sailing was there the day after the start of the sailing but gave an error.

 

 

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