barbeyg Posted December 5, 2017 #1 Share Posted December 5, 2017 Adventure and Anthem just went on sale for 2019 sailings. Today, not tomorrow. That said, I booked Adventure for an 8 night cruise, and when I went online, the ‘ever stellar’ RCI website shows the cruise I just booked as the whole rate, not minus the credits for second passenger 50% off, to the tune of about $1300 more in cost. [emoji849] Does anyone know if I now need to call to get it straightened out,or will they automatically fix it? I have print screens of what it should be. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Otterman34 Posted December 5, 2017 #2 Share Posted December 5, 2017 You should have an email copy of your booking from RCCL. If the bottom line on that is incorrect, call them immediately. Link to comment Share on other sites More sharing options...
Clarea Posted December 5, 2017 #3 Share Posted December 5, 2017 Adventure and Anthem just went on sale for 2019 sailings. Today, not tomorrow. That said, I booked Adventure for an 8 night cruise, and when I went online, the ‘ever stellar’ RCI website shows the cruise I just booked as the whole rate, not minus the credits for second passenger 50% off, to the tune of about $1300 more in cost. [emoji849] Does anyone know if I now need to call to get it straightened out,or will they automatically fix it? I have print screens of what it should be. I'd call. You can call the 24-hr number now, press the button to make a new booking, and they should be able to help. Link to comment Share on other sites More sharing options...
barbeyg Posted December 5, 2017 Author #4 Share Posted December 5, 2017 You should have an email copy of your booking from RCCL. If the bottom line on that is incorrect, call them immediately. For some reason, they never send the invoice unless I call them to push it out. However, I just called them, and they fixed it. Thank you for the reply. [emoji846] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Clarea Posted December 5, 2017 #5 Share Posted December 5, 2017 For some reason, they never send the invoice unless I call them to push it out. However, I just called them, and they fixed it. Thank you for the reply. [emoji846] Sending the invoice used to be automatic, now you have to request it. I think they don't want us to have anything in writing when their website makes a "mistake". Glad everything worked out for you. Link to comment Share on other sites More sharing options...
barbeyg Posted December 5, 2017 Author #6 Share Posted December 5, 2017 Sending the invoice used to be automatic, now you have to request it. I think they don't want us to have anything in writing when their website makes a "mistake". Glad everything worked out for you. Thanks, Bob. [emoji846] I always printscreen the invoice after making my deposit. I figure I have a bit of proof that way. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
nelblu Posted December 5, 2017 #7 Share Posted December 5, 2017 For some reason, they never send the invoice unless I call them to push it out. However, I just called them, and they fixed it. Thank you for the reply. [emoji846] Sent from my iPad using Forums I get mine automatically as an attachment to the confirmation e-mail. Link to comment Share on other sites More sharing options...
Tin can Posted December 5, 2017 #8 Share Posted December 5, 2017 Sending the invoice used to be automatic, now you have to request it. I think they don't want us to have anything in writing when their website makes a "mistake". Glad everything worked out for you. That’s interesting Bob. I booked an Anthem cruise for 2019 quite recently and got the invoice sent without asking so perhaps us in the UK are unaffected. Clearly not having access to price drops has its benefits [emoji23] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted December 5, 2017 #9 Share Posted December 5, 2017 That’s interesting Bob. I booked an Anthem cruise for 2019 quite recently and got the invoice sent without asking so perhaps us in the UK are unaffected. Clearly not having access to price drops has its benefits [emoji23] What is a price drop?;) Link to comment Share on other sites More sharing options...
soremekun Posted December 5, 2017 #10 Share Posted December 5, 2017 #ceobonus Sent from my SM-G955U using Forums mobile app Link to comment Share on other sites More sharing options...
pann Posted December 6, 2017 #11 Share Posted December 6, 2017 The same happened to me. I called and they fixed it. I also had to call for an invoice to be sent on our Adventurer cruise Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
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