Geldhart Posted January 1, 2018 #1 Share Posted January 1, 2018 Anyone having issues with the royalcarribbean.com taking a payment? I've tried both my cards and my wife's cards - all are valid and working for sure, as they have been used in the past 48 hours. Keep getting the message that they are invalid credit card numbers. I had my wife double check my data entry, the numbers are correct, the expiry dates are correct, and the address information is also correct. I also know for a fact there is enough room on the cards to cover the charge. Trying to put in a charge of $150 (we pay a bit every month to make budgeting easier) and there is at least $10k in credit available on the cards. Link to comment Share on other sites More sharing options...
Clarea Posted January 1, 2018 #2 Share Posted January 1, 2018 You might have to call them, occasionally the website malfunctions. If you call, choose the option to book a new cruise. That will ensure someone answers. Link to comment Share on other sites More sharing options...
ditmar2007 Posted January 1, 2018 #3 Share Posted January 1, 2018 Anyone having issues with the royalcarribbean.com taking a payment? Yup, but a different problem. They asked me for 4000 dkk ($600) that I didn't expect to have to pay now. The 200 dkk I could sort of explain - the rest? Dafuuuuh? I paid to keep my booking. I'll have to figure out why later. Link to comment Share on other sites More sharing options...
norhel Posted January 1, 2018 #4 Share Posted January 1, 2018 Anyone having issues with the royalcarribbean.com taking a payment? I've tried both my cards and my wife's cards - all are valid and working for sure, as they have been used in the past 48 hours. Keep getting the message that they are invalid credit card numbers. I had my wife double check my data entry, the numbers are correct, the expiry dates are correct, and the address information is also correct. I also know for a fact there is enough room on the cards to cover the charge. Trying to put in a charge of $150 (we pay a bit every month to make budgeting easier) and there is at least $10k in credit available on the cards. I just made a payment on their site, with no problems. Link to comment Share on other sites More sharing options...
misseditor Posted January 1, 2018 #5 Share Posted January 1, 2018 Our card got denied last night when we tried to make a payment. Our bank thought it was suspicious so we had to call them and let them know it was a valid purchase and then they let it go through. Link to comment Share on other sites More sharing options...
Geldhart Posted January 1, 2018 Author #6 Share Posted January 1, 2018 Our card got denied last night when we tried to make a payment. Our bank thought it was suspicious so we had to call them and let them know it was a valid purchase and then they let it go through. Did you get "invalid card number" or was it a different message? I used my card again a few minutes ago, and no issues, so my bank hasn't blocked the card entirely.... Link to comment Share on other sites More sharing options...
cruizinsouth Posted January 1, 2018 #7 Share Posted January 1, 2018 Had the same problem today myself bank says it is RC website that has the problem Link to comment Share on other sites More sharing options...
hoffyhof Posted January 1, 2018 #8 Share Posted January 1, 2018 There are times when the web brouser is the problem Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted January 1, 2018 #9 Share Posted January 1, 2018 You might have to call them, occasionally the website malfunctions. If you call, choose the option to book a new cruise. That will ensure someone answers. Occasionally it doesn’t malfunction! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Desert Cruizers Posted January 2, 2018 #10 Share Posted January 2, 2018 I use a local TA but if I did book directly, I would always call in my payments on a cruise then deal with the Online payment. then I know the payment was made correctly and ask for an updated Invoice showing the payment/s. From what I have read, the online system won't accept anything under $500. I could be wrong since I have never used it. Link to comment Share on other sites More sharing options...
odicious Posted January 2, 2018 #11 Share Posted January 2, 2018 I can use my credit card to pay for stuff in the cruise planner but could not use it to make the cruise final payment. When I called about it, they said CDN credit cards the website has issues with. Not sure if you are using a non-USA credit card or not. But if the website says invalid number you pretty much have to call. Sent from my ASUS_Z01HD using Forums mobile app Link to comment Share on other sites More sharing options...
S.S.Oceanlover Posted January 2, 2018 #12 Share Posted January 2, 2018 I use a local TA but if I did book directly, I would always call in my payments on a cruise then deal with the Online payment. then I know the payment was made correctly and ask for an updated Invoice showing the payment/s. From wWbsite Royal pain in the butthat I have read, the online system won't accept anything under $500. I could be wrong since I have never used it.[/quote] Ypu are quite correct on the $500 AMOUNT. I tried to pay $250 on my sons cruise the other week and it wouldn't work. I had to call it in. Bill Link to comment Share on other sites More sharing options...
Geldhart Posted January 2, 2018 Author #13 Share Posted January 2, 2018 That's odd because i made a $100 payment last month. Sent from my LG-H831 using Forums mobile app Link to comment Share on other sites More sharing options...
ColoradoGurl Posted January 2, 2018 #14 Share Posted January 2, 2018 I’ve had this problem before. I tried to make a deposit on a cruise and it wouldn’t take my card. I checked my account to see what was wrong and the credit card company said they didn’t even see the attempted purchase on their end. So, I tried another card, then another. I finally called Royal Caribbean and they said that I wasn’t the first person to call with that issue and offered to do the booking for me. They asked me to release the room I had, and then they quoted me a higher price than the one l was seeing right in front of me. They couldn’t explain it and wouldn’t honor the cheaper price, so I refused to book it. I figured I’d try again later, but changed my mind and booked an entirely different vacation for that week instead. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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