CAS- payoff amount wrong

[DBRO]

Paid off cruise few weeks ago. Now when log in online, says we need to make final payment before 2/19. Over $1000 still owed. Called CAS and they said everything is good and we are paid in full. Has this ever happened to anyone else?

[Gameck]

I have had CAS give me my total on my reservation, pay it off, and a month later say they calculated it wrong and I still owe another $900

[DBRO]

Yes. Called tonight and they resent my paid in full email. What I'm worried about is we called 2 times prior for a price on this cruise. Offered only 20% off. Then called about week later to get a price and they offered it for free and then we upgraded to a balcony for extra cost. I hope the CAS agent did not screw up and they adjusted the price back to 20% off.

[pcakes122]

When you try to click to "make a payment" does the system take you to an actual payment page or a "dead" page? I had this happen on my last cruise - but even if I tried to get to the actual payment screen I got an error. I called CAS and they reconfirmed I was fine (and sent another confirmation to me) - and in the end I was fine. I can even pinpoint when it happened, since my reservation had been showing Payment Complete for months after I paid it off but I started getting that screen after I prepaid my DSC online. After I did that, it always showed that I owed money - but wouldn't take me to the payment page.

 

If it is actually taking you to the payment page, I would call the NCL.com support folks (not the NCL customer service line - but the website support team.)

[Shidah]

I had this happen to me a few weeks ago too on two CAS cruises I have booked. One cruise was paid off, but it said it wasn't, and another the amount due was off. I called several times, they said it was a glitch in the CAS software, and sent me confirmations showing everything was good reflecting the correct amounts. The system did "fix" itself but it took two weeks or so. I agree, very troubling. I called CAS and NCL tech support a few times about it since I was envisioning losing my rooms, and they told me that they opened a ticket regarding the glitch. So it can't hurt to call their tech team.

[DBRO]

Yes, We can go as far as it asking us for a credit card to make the remaining payment. But casino at seas said we are paid in full. Not sure what to think at this point. I will call and CL not casino at sea’s tomorrow. Thanks for info

[DBRO]

I had this happen to me a few weeks ago too on two CAS cruises I have booked. One cruise was paid off, but it said it wasn't, and another the amount due was off. I called several times, they said it was a glitch in the CAS software, and sent me confirmations showing everything was good reflecting the correct amounts. The system did "fix" itself but it took two weeks or so. I agree, very troubling. I called CAS and NCL tech support a few times about it since I was envisioning losing my rooms, and they told me that they opened a ticket regarding the glitch. So it can't hurt to call their tech team.

 

Thanks. Will call them tomorrow

[Coastalbreezes]

Same thing happened to me after booking my last two CAS cruises; I knew I had not only made final payment but also pre-paid the DSC but kept getting the "don't lose out - make payment now" message. It was indeed a glitch in the system and to my knowledge has been fixed.

 

Tracy

[cruiseaddictColleen]

I also had this happen to me this week. We sail out tomorrow & my cruise is obviously paid in full. 2 days ago when signing in to my NCL acct. it stated I had a balance and it was due with a odd due date. I think "my glitch" had something to do with not having paid my DSC. I called CAS & paid them over the phone with her & then my balance went to zero. I at 1st called NCL direct line (tech support) I think & he was not helpful and in fact very rude when I was trying to explain what my acct. stated. I can definitely see how one can panic when this is being seen:D

[DBRO]

I also had this happen to me this week. We sail out tomorrow & my cruise is obviously paid in full. 2 days ago when signing in to my NCL acct. it stated I had a balance and it was due with a odd due date. I think "my glitch" had something to do with not having paid my DSC. I called CAS & paid them over the phone with her & then my balance went to zero. I at 1st called NCL direct line (tech support) I think & he was not helpful and in fact very rude when I was trying to explain what my acct. stated. I can definitely see how one can panic when this is being seen:D

I am going to pay our gratuities off right now and see if that fixes it. Thanks for info

[DBRO]

Same thing happened to me after booking my last two CAS cruises; I knew I had not only made final payment but also pre-paid the DSC but kept getting the "don't lose out - make payment now" message. It was indeed a glitch in the system and to my knowledge has been fixed.

 

Tracy

 

Thanks for info. We are hoping it’s all final.