texas greeneyes Posted December 27, 2005 #1 Share Posted December 27, 2005 Hello to all, I hope everyone had a wonderful holiday! I sent a letter on December 09 to Carnival Guest Relations detailing two issues regarding my November 2005 Conquest cruise. I would like opinions as to how long is a reasonable time to allow them to respond before I follow up with a second letter. Thoughts, anyone? And, Happy New Year! :D Link to comment Share on other sites More sharing options...
madelinerose Posted December 27, 2005 #2 Share Posted December 27, 2005 Thirty days max...then you escalate! Link to comment Share on other sites More sharing options...
Stircrzy Posted December 27, 2005 #3 Share Posted December 27, 2005 I agree. Link to comment Share on other sites More sharing options...
cheshyrkat Posted December 27, 2005 #4 Share Posted December 27, 2005 Bear in mind that Guest Relations does not always respond to every letter you send them. Was it evident in your first letter that you expected a response? Just curious. I don't know what happened. Link to comment Share on other sites More sharing options...
madelinerose Posted December 27, 2005 #5 Share Posted December 27, 2005 IMHO, it does not matter if a response is "expected" or not. A corporation the size of Carnival, should, at the very least, respond, even with a simple form letter, that they have indeed received your correspondence. If there's no response whatsoever on Carnival's part, then it's time to escalate your concern/question/gripe/whatever to the next level on the organizational chart. ;) Bear in mind that Guest Relations does not always respond to every letter you send them. Was it evident in your first letter that you expected a response? Just curious. I don't know what happened. Link to comment Share on other sites More sharing options...
texas greeneyes Posted December 27, 2005 Author #6 Share Posted December 27, 2005 Bear in mind that Guest Relations does not always respond to every letter you send them. Was it evident in your first letter that you expected a response? Just curious. I don't know what happened. In my letter, I made a point of stating at the beginning that I enjoyed my cruise very much and had great memories of it, but that I wanted Carnival to addressed two negative issues that occurred: Goods (special occasion cakes) not delivered as ordered, for which I requested a refund of the modest amount charged (approximately $30) and Unprofessional conduct by a Carnival-sponsored tour operator :eek: . For this issue I did not request any monetary compensation, however, I would like my comments acknowledged. I did made it explicitly clear that I expected a response. I assure you that Carnival WILL hear from me again, as many times as it takes! ;) Link to comment Share on other sites More sharing options...
cheshyrkat Posted December 27, 2005 #7 Share Posted December 27, 2005 Well, texasgreeneyes, I hope your concerns are addressed. I have written letters on a few occasions and have had responses twice. Just for my information, did you bring the issues up onboard? Usually problems like the ones you described (if I am understanding them correctly) are addressed by the Shore Excursions Desk staff and the Maitre d'. Good luck! Link to comment Share on other sites More sharing options...
texas greeneyes Posted December 27, 2005 Author #8 Share Posted December 27, 2005 Well, texasgreeneyes, I hope your concerns are addressed. I have written letters on a few occasions and have had responses twice. Just for my information, did you bring the issues up onboard? Usually problems like the ones you described (if I am understanding them correctly) are addressed by the Shore Excursions Desk staff and the Maitre d'. Good luck! Hi Cheshyrkat, I did bring up the problem with the cake orders while still onboard. However, I regret that I did not discuss the tour operator's behavior before leaving the ship. In case you are curious , details of that behavior are included in part five of my VERY lengthy 8-part review, link below: http://boards.cruisecritic.com/showthread.php?p=5318380#post5318380 I will post here when I receive a response from Carnival about either or both issues. Thank you for your interest! Patty in Texas Link to comment Share on other sites More sharing options...
texas greeneyes Posted December 27, 2005 Author #9 Share Posted December 27, 2005 Double post, sorry! Link to comment Share on other sites More sharing options...
Cruising89143 Posted December 27, 2005 #10 Share Posted December 27, 2005 With the two holidays it may take a little longer. I would say something along the lines of four to six weeks to get back to you. Link to comment Share on other sites More sharing options...
cheshyrkat Posted December 27, 2005 #11 Share Posted December 27, 2005 Hi Cheshyrkat, I did bring up the problem with the cake orders while still onboard. However, I regret that I did not discuss the tour operator's behavior before leaving the ship. In case you are curious , details of that behavior are included in part five of my VERY lengthy 8-part review, link below: http://boards.cruisecritic.com/showthread.php?p=5318380#post5318380 I will post here when I receive a response from Carnival about either or both issues. Thank you for your interest! Patty in Texas Thanks for the link. I find that behavior extremely inappropriate and I know the Shore Excursions people need to hear about it... Link to comment Share on other sites More sharing options...
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