How to contact Casino Royale for casino rate and not be on hold for over an hour?

[cindivan]

I booked a couple cruises through our local TA. We had casino certificates from a previous cruise but they were expired so I didn't even mention them. We were talking later and our TA said with the new program I should be able to get a discount even with our existing booking. I would just need to call Casino Royale and give them permission to talk to my TA about our reservation. However, I have called twice today at different times and different numbers I have found but each time I gave up after being on hold about an hour.

 

I have called 866-578-3667 (on our latest promo brochure from Casino Royale), 888-561-2234 (the number on the RC website for CR. FWIW, both of them have led me to the monotonous, grating recording while I wait.

 

Anyone have any suggestions?

 

I did have to choose "service on an existing booking" or "new reservation" and I was honest. The only thing I can think of is to say "new reservation" next time and play dumb and hope for the best if they ever do answer.

 

Anyone have experience with this or suggestions?

[cindivan]

Finally got through and here is what I was told. TA needs to call, I didn't need to call and give permission. We will get a discount of 5% off current promotion so it will make sense for one cruise but not for the other since the price on our room has gone up more than 5%