Mom&MeCruiseAL Posted July 17, 2018 #1 Share Posted July 17, 2018 When we booked our Alaskan Land & Sea cruise back in April they had a promo where we would get $100 in Denali Dollars to spend on the land portion of the trip. Now that I look through all of the paperwork, it doesn't mention it anywhere. Did anyone else book during this promo? Can you see the details or at least a mention of the promo on your paperwork? Link to comment Share on other sites More sharing options...
alwaysfrantic Posted July 17, 2018 #2 Share Posted July 17, 2018 I think I only saw mention of it once. If you call they can verify it is on there. Link to comment Share on other sites More sharing options...
OHBuckeye1 Posted July 19, 2018 #3 Share Posted July 19, 2018 Yes, our package also mentions Denali Dollars -- we would also like to know more details. Our Alaska cruise was booked through Alaska Cruises for the HAL in September. Thanks! Link to comment Share on other sites More sharing options...
Mom&MeCruiseAL Posted July 19, 2018 Author #4 Share Posted July 19, 2018 I called HAL today and was told it was not on my account. I was advised to talk to my travel agent which I did. I was told that I lost the Denali Dollars when we switched from an inside to an oceanview room. After the 75 day pay in full date passed, the room prices dropped. The inside room was $211 per person cheaper than we when booked. I asked my agent to contact HAL. I would rather have stayed in my inside cabin and received OBC for the $422 price drop and kept my Denali Dollars. Instead we were upgraded to an oceanview guarantee room for the same price with no Denali $. I wasn't told that until today. I'm not happy. I called HAL but they can't talk to me about it, only my agent. I'm ready to fire my agent but I will contact them tomorrow and see what they can do. Link to comment Share on other sites More sharing options...
Alberta Quilter Posted July 19, 2018 #5 Share Posted July 19, 2018 I called HAL today and was told it was not on my account. I was advised to talk to my travel agent which I did. I was told that I lost the Denali Dollars when we switched from an inside to an oceanview room. After the 75 day pay in full date passed, the room prices dropped. The inside room was $211 per person cheaper than we when booked. I asked my agent to contact HAL. I would rather have stayed in my inside cabin and received OBC for the $422 price drop and kept my Denali Dollars. Instead we were upgraded to an oceanview guarantee room for the same price with no Denali $. I wasn't told that until today. I'm not happy. I called HAL but they can't talk to me about it, only my agent. I'm ready to fire my agent but I will contact them tomorrow and see what they can do. This does happen when one takes a price drop. It's unfortunate that you were not advised. But, I still wonder if you didn't get a better deal with the price drop/upgrade. What was the value of the Denali Dollars? Link to comment Share on other sites More sharing options...
alwaysfrantic Posted July 19, 2018 #6 Share Posted July 19, 2018 I think they are $50 pp for first 2 in a cabin Link to comment Share on other sites More sharing options...
I_r_a Posted July 20, 2018 #7 Share Posted July 20, 2018 Hi M&M, >The inside room was $211 per person cheaper than we when booked. I asked my agent to contact HAL. I would rather have stayed in my inside cabin and received OBC for the $422 price drop...< I just went through a similar thing with HAL. Were you told that if you kept the room you would keep the DD and get $422 OBC? That is not what they did for me. Ira Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now