Jewel - No Direct Refund For Tours on Canceled Itn.

[TBurr]

The transatlantic cruise itinerary for the Jewel has changed due to storms. I can appreciate the need for that. What bothers me greatly is that any booked tours and refunded port taxes will not be refunded to your credit card, but only to your on board account for you to spend.  This is theft. I paid for those things directly with cash through a credit card and now RCCL is holding that money captive for themselves. If you do not use it all, they keep it. Out and out theft.

[Paulxyz2004]

Where did they say it´s non refundable OBC???

You shouldn´t accuse anyone of theft without all the facts.

The OBC will be refundable and any you don´t use will be refunded to you.

[nelblu]

12 minutes ago, TBurr said:

The transatlantic cruise itinerary for the Jewel has changed due to storms. I can appreciate the need for that. What bothers me greatly is that any booked tours and refunded port taxes will not be refunded to your credit card, but only to your on board account for you to spend.  This is theft. I paid for those things directly with cash through a credit card and now RCCL is holding that money captive for themselves. If you do not use it all, they keep it. Out and out theft.

 

 

It should be refundable and you can cash it in at GS.