Who to contact at Norwegian for excellent service

[GoldenGirl327]

We just got off Getaway and had such an amazing experience with certain staff members. I would like to go above the "shining star" card and send a personal email to either the staff's supervisors or to Norwegian directly. Does anyone know how I can get in contact with the "heads" of departments to send a personal thank you? I work in customer service and know how a far a letter of appreciation can go (rather than always hearing the complaints). 

Thanks

[Son of a son of a ...]

Assuming you have already generously tipped the crew member with money, you should have then written a note and put it In the guest services box while on board.  

[tacoville]

I missed the cards on the ship, and there wasn't anyplace on the email survey they send you to give shout-outs to individuals, so I went on Norwegian's website.  At the bottom of the home page click on "Contact Us", about half-way down the next page is "Guest Relations - After the Cruise".  I click on the form to fill out (there is also a phone number).  The website says you will receive a response in two weeks, but I received an email the next day thanking me and stating that my comments would be forwarded to the department heads.