2109 world cruise cancellation deposit refund/credit

[larsgary]

Has anyone had any experience with getting some type of future cruise credit, compensation or upgrade after cancelling a cruise and leaving a significant amount with MSC?  I cancelled the 2019 world cruise over 6 months ahead of time and (per their rules) MSC retained my >$5000 and also re-sold my cabin and sailed sold-out.  I always assumed they would acknowledge the $5k donation/loss and grant some kind of discount, credit, upgrade or favorable treatment on my next cruise, but I am finding this is not the case and the MSC USA reservations representative has no sympathy.  Just checking to see if anyone has had better experience and if there is a particular point of contact for these matters?  

[BermudaBound2014]

I don’t have any experience, but as someone planning a world cruise in the future I send my condolences to you. A lot of time and energy go into preparation. Whatever your rational for canceling now- I wish you calm seas in the future. 

[CruiseGal999]

1 hour ago, larsgary said:

Has anyone had any experience with getting some type of future cruise credit, compensation or upgrade after cancelling a cruise and leaving a significant amount with MSC?  I cancelled the 2019 world cruise over 6 months ahead of time and (per their rules) MSC retained my >$5000 and also re-sold my cabin and sailed sold-out.  I always assumed they would acknowledge the $5k donation/loss and grant some kind of discount, credit, upgrade or favorable treatment on my next cruise, but I am finding this is not the case and the MSC USA reservations representative has no sympathy.  Just checking to see if anyone has had better experience and if there is a particular point of contact for these matters?  

 

Have you contacted your insurance company?  The company that insured your cruise in case of emergencies?  

[larsgary]

Sorry, I should have said insurance did not apply (it was not 'cancel for any reason' policy upgrade).  

[CruiseGal999]

19 minutes ago, larsgary said:

Sorry, I should have said insurance did not apply (it was not 'cancel for any reason' policy upgrade).  

 

In the future, you might look at independent insurance companies for ins., including the CFAR policy.  Many have found better coverage for more affordable rates. 

[larsgary]

Thank you for future suggestion.  Also, if anyone has experience with MSC partial credit, I would appreciate your information.

Edited April 17, 2019 by larsgary

[8420PR]

I have no experience, but I guess it depends on where you booked.    For example, in Germany a trader cannot take advantage of a cancellation (or suffer any loss), so if the room was resold for the original price then MSC could only charge an admin fee for the cancellation.

 

You might also be better writing a letter, as I doubt the call centre agents have much power to refund 5k (when it is against the terms of sale).

[BubMunkeyBles]

I'd just suck it up to a hard lesson learned. It's stated in the terms that it's a non-refundable deposit. 😞 I had trouble getting an allowed deposit refunded so I highly doubt they'd give you one for a deposit that they're entitled to keep.