Casino Reward

[Knicks1130]

I am already booked...I have a casino reward on my account but it does not allow me to add it when making a payment...I am before final payment...I booked through CAS desk.... any help?

[Mike_DeA]

24 minutes ago, Knicks1130 said:

I am already booked...I have a casino reward on my account but it does not allow me to add it when making a payment...I am before final payment...I booked through CAS desk.... any help?

 

Not sure you can get the CAS discount/comp and also use a casino reward from your account.  I thought the casino reward was only available if you booked outside of CAS (NCL.com, NCL agent or your TA).  But I would call CAS and ask. 

[Knicks1130]

Thanks Mike... I called my Rep.... not combinable with CAS rates.... which is much more than the $200 reward.... you can use it on NCL.com (not sure why you would, just call CAS...LOL)

[Mike_DeA]

2 hours ago, Knicks1130 said:

Thanks Mike... I called my Rep.... not combinable with CAS rates.... which is much more than the $200 reward.... you can use it on NCL.com (not sure why you would, just call CAS...LOL)

 

Thanks for the info, it's good to hear a confirmation.  Yes, I agree, if you can get a comped cruise via CAS, much better deal. I know this casino reward has just been rolled out in the past few weeks, but I had thought you would get either a CAS comp or a casino reward offer, not both. 

 

[smrtypnts]

I attached a picture here--is this where you found your reward(s)?

[Knicks1130]

under my account

[jaja]

On 1/7/2020 at 8:36 PM, jaja said:

I had a "reward" appear a few weeks ago...on the page for my cruise already booked for 11/2020. Got a postcard yesterday (similar to all the "sale" ones CAS sends) and it mentions booking and getting a reward.  

 

So, today I went online and used the link to make a payment..using the casino reward. Page popped up that I would receive an email confirming same.   None yet...BUT...my summary now says I owe more than when I applied it !!!!!!!!!!!!!!!!!!!!!!!!!!!

[jaja]

14 hours ago, jaja said:

 

So, today I went online and used the link to make a payment..using the casino reward. Page popped up that I would receive an email confirming same.   None yet...BUT...my summary now says I owe more than when I applied it !!!!!!!!!!!!!!!!!!!!!!!!!!!

Never got a confirmation email..so called CAS...was told it was NOT applied..as it is not combinable  with ANY  CAS offers --comped OR discount.  No explanation of why it took the payment yesterday online.