TheOrient Posted December 27, 2019 #1 Share Posted December 27, 2019 When I attempt to login to My P&O Cruises I am unable to move past the initial page, after entering my details and clicking the login button the page attempts to load but does not progress any further than the screenshot below. I have accessed the site successfully before, however since late November I have had this issue. P&O customer services on several occasions have assured me that it will be rectified soon, with their only advice being to keep trying to login. We have two cruises booked and both booking references will not work with either my wife's or my own details entered, I have also tried on several different devices with the same result. Does anybody else have this issue? Link to comment Share on other sites More sharing options...
mercury7289 Posted December 27, 2019 #2 Share Posted December 27, 2019 Just now, TheOrient said: When I attempt to login to My P&O Cruises I am unable to move past the initial page, after entering my details and clicking the login button the page attempts to load but does not progress any further than the screenshot below. I have accessed the site successfully before, however since late November I have had this issue. P&O customer services on several occasions have assured me that it will be rectified soon, with their only advice being to keep trying to login. We have two cruises booked and both booking references will not work with either my wife's or my own details entered, I have also tried on several different devices with the same result. Does anybody else have this issue? Have you set up an account with P&O? this looks like the screen that asks for your e-mail address, password and DOB. but no expert. Link to comment Share on other sites More sharing options...
TheOrient Posted December 27, 2019 Author #3 Share Posted December 27, 2019 Thank you for your reply but no this is the "My P&O Cruises" page. I do have an account yes and can login to that successfully. I have previously used My P&O Cruises absolutely fine with both of my bookings until recently where I am faced with the rotating loading animation after clicking login and then no further progress. Link to comment Share on other sites More sharing options...
lindyloo22 Posted December 27, 2019 #4 Share Posted December 27, 2019 I had a similar problem this morning in fact everything just froze. After a couple of attempts it did work. Lyn Link to comment Share on other sites More sharing options...
Jennizor Posted December 27, 2019 #5 Share Posted December 27, 2019 I spoke to P & O about this issue a couple of weeks ago. I was advised to use all lower case letters. I did this and got in. Today I tried this again and couldn’t get in. I tried using the normal way, couldn’t get in. I tried again and got in - I don’t understand what is going on. I booked the Limelight Club, no problem. My worry is not being able to get in next month when I want to book flight seats and update insurance details. Link to comment Share on other sites More sharing options...
TheOrient Posted December 27, 2019 Author #6 Share Posted December 27, 2019 Many thanks for your reply, I have just tried using all lower case no luck unfortunately but was worth a try. I know what you mean its getting closer and closer to the departure date and I would also like to get things booked and updated same as yourself, I realise I can call P&O to do this but then it removes the point of having my P&O cruises in the first place! Link to comment Share on other sites More sharing options...
CCFC Posted December 27, 2019 #7 Share Posted December 27, 2019 Try using Google Chrome, it fixed my issues logging in. Link to comment Share on other sites More sharing options...
john watson Posted December 28, 2019 #8 Share Posted December 28, 2019 Is this a pop up blocker issue? If so you can authorise always or just on this occasion for the relevant website. Regards John Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now