Pricing on your account

[mariemorgan]

We have our first rccl cruise booked since 2005.  I cannot find for the life of me the information on what we paid or what's owed left on the account.  How do you see if there are price decreases if you can't even see what you paid per person/Total/etc?

[Clarea]

10 minutes ago, mariemorgan said:

We have our first rccl cruise booked since 2005.  I cannot find for the life of me the information on what we paid or what's owed left on the account.  How do you see if there are price decreases if you can't even see what you paid per person/Total/etc?

 

Contact whoever booked your cruise and ask for Royal's Guest Copy of your booking confirmation.

 

If you booked direct with Royal, try this automated number: 866-562-7625, press #4

[DerekDun8]

Every time I’ve made an online payment they send me a new pdf that shows what I’ve paid and what I owe.  It’s in a downloadable file in the email they send. 
 

[mariemorgan]

Wow.  I didn't realise there was a pdf.  I went back to the email when I first booked and sure enough there was a PDF attached that I missed.  Thanks!

Edited January 22, 2020 by mariemorgan

[Tulsacoker]

yes it is sometimes not obvious especially when on a phone unless you scroll all the way down 

[Bookster99]

I noticed this, too. This is also the first time I used a travel agent. I think they don't show that data and I have to get it from the agent, which I did. I assume if I booked directly on the website I would be able to see it...

[Clarea]

8 minutes ago, Bookster99 said:

I noticed this, too. This is also the first time I used a travel agent. I think they don't show that data and I have to get it from the agent, which I did. I assume if I booked directly on the website I would be able to see it...

 

Not much shows on the website anymore.  Each time Royal improves the website, more info is removed.

 

However, if you did book directly, you can get the PDF booking confirmation by using the automated number posted above.

[h20skibum]

Our TA always sends us the booking document that shows the price, our down payment, date final  payment will be charged and the amount, and the perks. 
 

I set up an email sub directory for each cruise, and put all documents in it. It makes things much easier to find. Insurance, show bookings, cruise planner purchases, hotel and air reservations all go there. 
 

I always like to have ready access to these, in case of a problem. 

[DerekDun8]

26 minutes ago, mariemorgan said:

Wow.  I didn't realise there was a pdf.  I went back to the email when I first booked and sure enough there was a PDF attached that I missed.  Thanks!

You’re welcome.  Glad to help.