What happens to our surveys

[john1970]

I just wondered what happens to the surveys that we complete after the cruise? If you are a top tier member in a suite do they scrutinise it or do they want to really know what first time Azamara guests think. Has anyone had someone from Azamara contact them after the cruise to talk about the survey? Had anything ever changed due to the feedback? 

[Phxazzcruisers]

2 hours ago, john1970 said:

I just wondered what happens to the surveys that we complete after the cruise? If you are a top tier member in a suite do they scrutinise it or do they want to really know what first time Azamara guests think. Has anyone had someone from Azamara contact them after the cruise to talk about the survey? Had anything ever changed due to the feedback? 

Yes, all of they surveys get read and then sent to the specific ships for attention.  We know this because on several B2B2B's we were thanked by the various crew members for our comments about them.  We have also noticed subtile changes after comments were made. 

[john1970]

1 hour ago, Phxazzcruisers said:

Yes, all of they surveys get read and then sent to the specific ships for attention.  We know this because on several B2B2B's we were thanked by the various crew members for our comments about them.  We have also noticed subtile changes after comments were made. 

That's good to know. I am going to carry a pen and pad with me next cruise as I always get to the survey and can't remember all the names of the staff. I am glad they get recognised.