New Compassion Policy

[mediator]

I have had no luck getting through.... Has anyone been able to get through to HAL regarding the compassion policy and what form and or supporting documentation from your doctor is required and the procedure.  Thanks in advance for sharing.

[oakridger]

What is a "compassion policy"?

 

[SedNabokos]

9 minutes ago, oakridger said:

What is a "compassion policy"?

 

 

It was in the recent email sent out by Orlando Ashford (President, Holland America Line)

 

"We also know that there are people with specific individual health situations that impact their ability to safely travel during these times. For those guests who are able to provide supporting documents from their health care provider, Holland America Line will issue them a Future Cruise Credit. For information on submitting a request with documentation under this “Compassion Policy,” please contact your travel advisor or our Reservations Department. This offer is available for guests booked on any sailing, regardless of departure date. "

 

See the email thread for more details

[oakridger]

Thank you.  I hadn't seen that email yet.  Good luck!

[YXU AC*SE]

6 hours ago, oakridger said:

What is a "compassion policy"?

 

[mediator]

1 hour ago, YXU AC*SE said:

Thank you so much for this information. We are scheduled to go on 3/29 th &4/5th

cruises.  A celebration of my husband’s completion of immunotherapy, which at the time we booked seemed like a great idea for him to have something to look forward to. We see the dr. on Friday and see if she thinks this trip is still ok.

 

Thank you again.  And good wishes to everyone who choose to travel on and those who have decisions to make.