JOS cruise to nowhere refund

[debgreg]

We are currently on Jewel of the Seas and we have been nowhere but Dubai. We understand this was a necessity and were pleased when the captain announced everyone would get a full refund. They have refunded the basic cost of the cruise however they have still charged us £190 for port taxes to places we haven’t been so the amount refunded wasn’t what we actually paid. I know the cruise the week before ours that couldn’t dock in Oman and Doha got port tax refunds, just wondering why we have been told we aren’t entitled to them ? 

[Ken at the beach]

39 minutes ago, debgreg said:

We are currently on Jewel of the Seas and we have been nowhere but Dubai. We understand this was a necessity and were pleased when the captain announced everyone would get a full refund. They have refunded the basic cost of the cruise however they have still charged us £190 for port taxes to places we haven’t been so the amount refunded wasn’t what we actually paid. I know the cruise the week before ours that couldn’t dock in Oman and Doha got port tax refunds, just wondering why we have been told we aren’t entitled to them ? 

They would be refunded as a separate transaction.  

 

Did the refund for your cruise go to your on board account and then will get processed to your credit card.  If so the refund for the port fees and taxes will go separately to the credit card once the cruise is over.  It’s an accounting thing as to why they are separate.  

[Merly]

Also on Jewel.  When we questioned the short fall we were told it was government taxes etc not port taxes. 

[Ken at the beach]

56 minutes ago, Merly said:

Also on Jewel.  When we questioned the short fall we were told it was government taxes etc not port taxes. 

It may be a tax that’s unique to that part of the world and is non refundable. 

[debgreg]

On 3/14/2020 at 2:32 PM, Ourusualbeach said:

They would be refunded as a separate transaction.  

 

Did the refund for your cruise go to your on board account and then will get processed to your credit card.  If so the refund for the port fees and taxes will go separately to the credit card once the cruise is over.  It’s an accounting thing as to why they are separate.  

Nope still haven’t got a refund for the port fees despite several emails 

[debgreg]

On 3/14/2020 at 7:50 PM, Ourusualbeach said:

It may be a tax that’s unique to that part of the world and is non refundable. 

No others had a refund on the cruises before ours