where is my credit card reimbursement

[glentally]

Booked a cruise through a travel company.  Canceled the cruse. They said Carnival has the $300 credit card refund and of course the $500 FCC.

 

Neither shows up on my bank statement or the Carnival website.  Has anyone seen theirs ?

[Bostwick girl]

I'm really not quite sure what you mean by the $300 unless you're talking about your deposit. Either way, the letter we received from Carnival for our cruise they cancelled says it can take up to 90 days to receive refunds. I rebooked for May and my summary shows the $600 OBC.

 

i do have some questions on my new reservation, so will be getting with my PVP shortly.

 

[rtazz17]

90 days to receive a refund seems very long. My guess is money on hand is short and they are figuring out how to proceed. Sketchy at best

[RTR 21-0]

Our excursion reimbursement & credit took exactly two weeks which is what they estimated.  

[rudoja00]

I was told 4-6 weeks for the cash refund part, which is freaking absurd.  RCL processed a refund within 48 hours.

 

I fear Carnival is going to have a major liquidity crisis.

[OMGOMGOMG]

3 hours ago, rtazz17 said:

90 days to receive a refund seems very long. My guess is money on hand is short and they are figuring out how to proceed. Sketchy at best

 

2 hours ago, rudoja00 said:

I was told 4-6 weeks for the cash refund part, which is freaking absurd.  RCL processed a refund within 48 hours.

 

I fear Carnival is going to have a major liquidity crisis.

 

26 ships, 4+ weeks of cancellations, giving customers the option of cash refunds or FCC. It's not an overnight automated process.

[cruizergal70]

6 hours ago, rtazz17 said:

90 days to receive a refund seems very long. My guess is money on hand is short and they are figuring out how to proceed. Sketchy at best

Not sketchy.  It takes time to process refunds.

[SRQbeachgirl]

We received our excursion refunds in 3 to 4 days. We're at 10 days and counting waiting for our $2,600+ cruise fare refund.

[crbnlvr]

Hope for a refund... plan for them to file bankruptcy... 🤷‍♀️

[OMGOMGOMG]

That's why the OBC offer was so high on the FCC. 

 

I'm willing to bet they get a federal lifeline greater than the $3 billion credit line they are blowing through.

[rudoja00]

5 hours ago, cruizergal70 said:

Not sketchy.  It takes time to process refunds.

 

No, it doesn't.   This is strictly about cash flow management on their part. 

[TAIC1234]

17 hours ago, rudoja00 said:

 

No, it doesn't.   This is strictly about cash flow management on their part. 

And what would you do if you were in their shoes???   Carnival has been more than cooperative, and quite generous, in accommodating their guest' inconveniences. If any of the cruise lines go bankrupt, it will be NCLH first.  Carnival will be fine.

Edited March 19, 2020 by TAIC1234
Wrong cruise line.

[Sillyjilly]

On 3/18/2020 at 9:33 AM, rtazz17 said:

90 days to receive a refund seems very long. My guess is money on hand is short and they are figuring out how to proceed. Sketchy at best

Are you unaware of the chaos going on? Be patient.