Fair play to Princess - Cheque received today

[ian441672]

Hi

 

Credit where credit is due (excuse the pun!) - our Enchanted maiden voyage was cancelled this July 1st and as a result we could not utilise our 1-way flight ticket home (we cruised out, had to fly back home). We had booked and paid for it separately (Ryan Air, for UK people) and direct. 

 

When Princess advised us of our cruise cancellation, they attached a form for other associated expenses whereby I completed our flight details. Six weeks later, I received an email just advising they had agreed our claim, and a further week later a cheque arrived in the post today. Still awaiting my cruise deposit and tour/other payments back, but Princess certainly did not have to refund this flight back when the airline would not, it was not Princesses fault and was a COVID issue, and Princess have got enough to worry about, so I was very impressed that they agreed to do this.

 

Keeps you loyal I guess, but nevertheless a kind a valued gesture.

[muffydawg]

Very happy for you