If NCL cancels my cruise. How are they handling refunds for shore excursions, etc?

[Chips Ahoy!]

If NCL cancels a cruise. I understand how they are handling the cruise fare. (either a future cruise credit or a refund if requested after 90 days). But what about extras like, drink packages, dining packages, pre paid tips, and shore excursions that have been purchased in advance? Thanks !

[ggTexasGal]

15 minutes ago, Chips Ahoy! said:

If NCL cancels a cruise. I understand how they are handling the cruise fare. (either a future cruise credit or a refund if requested after 90 days). But what about extras like, drink packages, dining packages, pre paid tips, and shore excursions that have been purchased in advance? Thanks !

ast Update: May 20, 2020

FROM: https://www.ncl.com/suspended-sailings

Expand All

What costs are included in the future cruise credit (FCC)?

The following will be applied to the FCC:

• Cruise fare and taxes
  • Including any winning Upgrade Advantage payments.
• Flight arrangements booked through Norwegian Cruise Line.
• Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
• Shore Excursions booked and pre-paid through Norwegian Cruise Line
• Prepaid service charges
• Beverage or Dining gratuities (if part of FAS Promotion selection)
• Essentials, Booksafe Standard or Platinum Travel Protection, if purchased.
  Booksafe Travel Protection will be issued as a separate additional FCC worth the value of the travel protection plan paid. This insurance FCC will be valid for one year from date of issuance and only applicable towards insurance for all published sailings through Dec 31, 2022?

[waterbhoy]

 As a In The Know employee if you've booked everything through us then your refunds will be automatic on everything

 

excursions Free At Sea surcharges for Bev/Din will be refunded pre paid gratuities etc

 

you will get it all back.

[teresaplummer]

2 hours ago, ggTexasGal said:

ast Update: May 20, 2020

FROM: https://www.ncl.com/suspended-sailings

Expand All

What costs are included in the future cruise credit (FCC)?

The following will be applied to the FCC:

• Cruise fare and taxes
  • Including any winning Upgrade Advantage payments.
• Flight arrangements booked through Norwegian Cruise Line.
• Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
• Shore Excursions booked and pre-paid through Norwegian Cruise Line
• Prepaid service charges
• Beverage or Dining gratuities (if part of FAS Promotion selection)
• Essentials, Booksafe Standard or Platinum Travel Protection, if purchased.
  Booksafe Travel Protection will be issued as a separate additional FCC worth the value of the travel protection plan paid. This insurance FCC will be valid for one year from date of issuance and only applicable towards insurance for all published sailings through Dec 31, 2022?

 

[teresaplummer]

We have had 2 cruises canceled already. Norwegian has been great about offering refunds for what we have paid, but they have not been willing to give us the same freebies as were offered on previous cruises. With this new sailing, we are losing $100 state room credit, $50 in shore excursion credit, one dining credit.  We would like to get the extras that were promised on the cruise is that Norwegian had to cancel, but we don’t know how to make that happen. Any ideas?

[julig22]

1 minute ago, teresaplummer said:

We have had 2 cruises canceled already. Norwegian has been great about offering refunds for what we have paid, but they have not been willing to give us the same freebies as were offered on previous cruises. With this new sailing, we are losing $100 state room credit, $50 in shore excursion credit, one dining credit.  We would like to get the extras that were promised on the cruise is that Norwegian had to cancel, but we don’t know how to make that happen. Any ideas?

Not going to happen.  I had double excursion credits, free airfare, lots of OBC....

25% bonus FCC doesn't even cover the increase in fare for the same cruise next year, let alone the extras.  Plus 2 of my cancelled cruises were "specialty" and probably won't ever be offered again.

[teresaplummer]

That is horrible. I’m quickly losing patience with Norwegian. Maybe it would be better to ask for a refund.