Chips Ahoy! Posted June 1, 2020 #1 Share Posted June 1, 2020 If NCL cancels a cruise. I understand how they are handling the cruise fare. (either a future cruise credit or a refund if requested after 90 days). But what about extras like, drink packages, dining packages, pre paid tips, and shore excursions that have been purchased in advance? Thanks ! Link to comment Share on other sites More sharing options...
ggTexasGal Posted June 1, 2020 #2 Share Posted June 1, 2020 15 minutes ago, Chips Ahoy! said: If NCL cancels a cruise. I understand how they are handling the cruise fare. (either a future cruise credit or a refund if requested after 90 days). But what about extras like, drink packages, dining packages, pre paid tips, and shore excursions that have been purchased in advance? Thanks ! ast Update: May 20, 2020 FROM: https://www.ncl.com/suspended-sailings Expand All What costs are included in the future cruise credit (FCC)? The following will be applied to the FCC: Cruise fare and taxes Including any winning Upgrade Advantage payments. Flight arrangements booked through Norwegian Cruise Line. Hotel and CruiseTour packages purchased through Norwegian Cruise Line. Shore Excursions booked and pre-paid through Norwegian Cruise Line Prepaid service charges Beverage or Dining gratuities (if part of FAS Promotion selection) Essentials, Booksafe Standard or Platinum Travel Protection, if purchased. Booksafe Travel Protection will be issued as a separate additional FCC worth the value of the travel protection plan paid. This insurance FCC will be valid for one year from date of issuance and only applicable towards insurance for all published sailings through Dec 31, 2022? Link to comment Share on other sites More sharing options...
waterbhoy Posted June 1, 2020 #3 Share Posted June 1, 2020 As a In The Know employee if you've booked everything through us then your refunds will be automatic on everything excursions Free At Sea surcharges for Bev/Din will be refunded pre paid gratuities etc you will get it all back. Link to comment Share on other sites More sharing options...
teresaplummer Posted June 2, 2020 #4 Share Posted June 2, 2020 2 hours ago, ggTexasGal said: ast Update: May 20, 2020 FROM: https://www.ncl.com/suspended-sailings Expand All What costs are included in the future cruise credit (FCC)? The following will be applied to the FCC: Cruise fare and taxes Including any winning Upgrade Advantage payments. Flight arrangements booked through Norwegian Cruise Line. Hotel and CruiseTour packages purchased through Norwegian Cruise Line. Shore Excursions booked and pre-paid through Norwegian Cruise Line Prepaid service charges Beverage or Dining gratuities (if part of FAS Promotion selection) Essentials, Booksafe Standard or Platinum Travel Protection, if purchased. Booksafe Travel Protection will be issued as a separate additional FCC worth the value of the travel protection plan paid. This insurance FCC will be valid for one year from date of issuance and only applicable towards insurance for all published sailings through Dec 31, 2022? Link to comment Share on other sites More sharing options...
teresaplummer Posted June 2, 2020 #5 Share Posted June 2, 2020 We have had 2 cruises canceled already. Norwegian has been great about offering refunds for what we have paid, but they have not been willing to give us the same freebies as were offered on previous cruises. With this new sailing, we are losing $100 state room credit, $50 in shore excursion credit, one dining credit. We would like to get the extras that were promised on the cruise is that Norwegian had to cancel, but we don’t know how to make that happen. Any ideas? Link to comment Share on other sites More sharing options...
julig22 Posted June 2, 2020 #6 Share Posted June 2, 2020 1 minute ago, teresaplummer said: We have had 2 cruises canceled already. Norwegian has been great about offering refunds for what we have paid, but they have not been willing to give us the same freebies as were offered on previous cruises. With this new sailing, we are losing $100 state room credit, $50 in shore excursion credit, one dining credit. We would like to get the extras that were promised on the cruise is that Norwegian had to cancel, but we don’t know how to make that happen. Any ideas? Not going to happen. I had double excursion credits, free airfare, lots of OBC.... 25% bonus FCC doesn't even cover the increase in fare for the same cruise next year, let alone the extras. Plus 2 of my cancelled cruises were "specialty" and probably won't ever be offered again. Link to comment Share on other sites More sharing options...
teresaplummer Posted June 2, 2020 #7 Share Posted June 2, 2020 That is horrible. I’m quickly losing patience with Norwegian. Maybe it would be better to ask for a refund. Link to comment Share on other sites More sharing options...
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