Wait times on hold

[dmcfad2]

I am trying to reach the accounting department and was on hold for over an hour, then got disconnected. I called back and have been on hold now for 42 minutes. Has anyone tried to call them? Just wondering how long you had to wait. Thanks.

[Mary229]

I rarely call them but when I have ridiculous time getting in touch with a company I go to their social media and leave a polite, yet firm message.    Try Facebook and Twitter. 

[Hildavid]

I contacted HAL on 2 occasions today over our very late refund of a cancelled cruise in March. 

The first time was through their chat feature from the HAL website.I waited no more than 5 minutes and I got an very friendly agent. Unfortunately he was unable to supply the information I was looking for, and he referred me to the reservation department at 1-800-426-0327. Upon calling that number, I was connected within a few minutes to a very knowledgeable rep who answered all my questions and satisfied my inquires about my late refund.

I would suggest try calling that number.

[dmcfad2]

Thanks. They finally answered after another 45 minutes.

[Himself]

14 minutes ago, dmcfad2 said:

Thanks. They finally answered after another 45 minutes.

I believe a lot of the help has been laid off.  This might explain the long waits. 

[Lazy Lakes]

On July 1 there was an other wave of lay offs, that staff numbers are getting  thin,